Windows 8 and 8.1 Forums


Vista ; two logins, one won't detect scanner, the other will

  1. #1

    Vista ; two logins, one won't detect scanner, the other will


    I've got Vista with two logins. On one login my Canon 5000F scanner works fine. On the other, it won't work at all. When I go to Scanners and Cameras in Control Panel, the scanner shows up. If I select Properties and use the Test button, it tells me the scanner is working properly. But when I select Scan Profile, I'm told No scanners were detected. This happens on both logins. Why does the scanner work on only one of them?

    I've downloaded the latest driver from Canon, and the latest version of CanoScan Toolbox.

    I want to get rid of the login that the scanner works on. What do I do?

      My System SpecsSystem Spec

  2. #2


    Pembrokeshire, South Wales, UK
    Posts : 652
    Windows 7 Ultimate SP1 32 bit/ Windows 8.1 64 bit


    Quote Originally Posted by GrahamC View Post
    I've got Vista with two logins. On one login my Canon 5000F scanner works fine. On the other, it won't work at all. When I go to Scanners and Cameras in Control Panel, the scanner shows up. If I select Properties and use the Test button, it tells me the scanner is working properly. But when I select Scan Profile, I'm told No scanners were detected. This happens on both logins. Why does the scanner work on only one of them?

    I've downloaded the latest driver from Canon, and the latest version of CanoScan Toolbox.

    I want to get rid of the login that the scanner works on. What do I do?
    Welcome to the forum Graham, I think you will get better help with your problem if you ask about in the Vista forum, this is a forum set up for when the next version of Windows is launched.

    There are some knowledgeable people in here already who could probably help you out but I think you would be better of in the correct forum so point your browser to Vista Forums and you will find all the help you need for your operating system.
      My System SpecsSystem Spec

Vista ; two logins, one won't detect scanner, the other will

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