Words I have lived by:
It's not what you know
It's not what you don't know
It's what you don't know you don't know
That can ruin your day
Over the years I have visited numerous Forum sites seeking answers and help. I noticed many have a sticky at the top of the Home Page and Search Result Page to help the forum infants help themselves, if they will read it. As I have just registered here, I am asking if this is something that has already been given consideration? Valuable or not?
Some infant behavior I have observed is "Help Me" as a heading; non-descriptive. Expecting someone else to do all their research for them; although the forum search engine does seem to find nothing or everything. Not including the steps already tried to remedy their issue; posting "tried that" repeatedly wastes valuable time. No system details.
I think the issue is the infants won't know what they don't know unless someone tries to explain it to them. There will always be those who just don't get it. We try to help them anyway. As new Windows move to retail, those who seek help will have vastly varying abilities. Isn't it true that the infants will be the most difficult to help, but are also those who most need our help?