Windows 8 and 8.1 Forums

No Longer Boots to Windows - No Restore Media

  1. #1

    Posts : 1
    Windows 8.1

    No Longer Boots to Windows - No Restore Media

    A friend's girlfriend's HP Split 13 x2 stopped working so it was given to me to fix. I have no experience with Windows 8.1 as I went from 7 to 10. I was told by her that she has no discs or restore/recovery media or Product Key for that matter.

    Situation as it exists now

    1. Boot brings this message - HP logo with "Preparing Automatic Repair"
    2. Next screen brings this message - Diagnosing Your PC
    3. Next screen brings this message - Automatic Repair: Your PC did not start correctly, Press "Restart... You can also press "Advanced options... - Restart and Advanced Repair buttons
    4. Restart just brings me back to the sequence above so I try Advanced Options
    5. Next screen brings these options - Continue, Use a device, Troubleshoot, Turn off your PC
    6. Ran Troubleshoot option>Recovery Manager>Windows System Restore does not complete successfully

    Is the Product Key saved in the hardware? Can I just do a clean install? If so where can I download a Windows 8.1 ISO? Is there one on MS website somewhere? I can't seem to find anything on the HP support site.




    I have received so much help from and and especially love the tutorials!
    Last edited by pcook911; 16 Jul 2016 at 01:38.

      My System SpecsSystem Spec

  2. #2

    Posts : 13
    Windows 10

    Quote Originally Posted by pcook911 View Post
    Can I just do a clean install?

    The Windows 8.1 setup will auto detect the product key from the firmware chip and automatically enter it.
      My System SpecsSystem Spec

No Longer Boots to Windows - No Restore Media

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