A friend's girlfriend's HP Split 13 x2 stopped working so it was given to me to fix. I have no experience with Windows 8.1 as I went from 7 to 10. I was told by her that she has no discs or restore/recovery media or Product Key for that matter.
Situation as it exists now
Is the Product Key saved in the hardware? Can I just do a clean install? If so where can I download a Windows 8.1 ISO? Is there one on MS website somewhere? I can't seem to find anything on the HP support site.
TIA,
Paul
P.S.
I have received so much help from sevenforums.com and tenforums.com and especially love the tutorials!
Situation as it exists now
- Boot brings this message - HP logo with "Preparing Automatic Repair"
- Next screen brings this message - Diagnosing Your PC
- Next screen brings this message - Automatic Repair: Your PC did not start correctly, Press "Restart... You can also press "Advanced options... - Restart and Advanced Repair buttons
- Restart just brings me back to the sequence above so I try Advanced Options
- Next screen brings these options - Continue, Use a device, Troubleshoot, Turn off your PC
- Ran Troubleshoot option>Recovery Manager>Windows System Restore does not complete successfully
Is the Product Key saved in the hardware? Can I just do a clean install? If so where can I download a Windows 8.1 ISO? Is there one on MS website somewhere? I can't seem to find anything on the HP support site.
TIA,
Paul
P.S.
I have received so much help from sevenforums.com and tenforums.com and especially love the tutorials!
Last edited:
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Tablet
- System Manufacturer/Model
- Hewlett Packard
- CPU
- Intel i3-4012Y 1.50GHz
- Memory
- 4GB
- Other Info
- HP Split 13 x2