Desperate help with Windows 8.1 needed

TillyMint

New Member
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1
Hi, I've switched my Toshiba laptop on this morning and it is now saying on the screen "configuring Windows features 100% complete don't turn off your computer", it has now been saying this for over an hour and I don't know what to do. I'm desperate to get it fixed as its only 1 of 2 things I use to contact the "outside world", I'm disabled and housebound so need help to fix this problem, many thanks, Kerrie
 

My Computer

System One

  • OS
    Windows 8.1
Hi Kerrie

What happens if you force shutdown via the powerkey? There is no alternative, unfortunately - Windows is in limbo!

Let us know what happens - sometimes it goes into "checking disk" etc which is normal after a "dirty" shutdown.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
it appears to be installing the windows 10 upgrade
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Hello Kerry,

Getting into a safe mode is indeed not an easy with windows 8. If you are unable to actually boot to windows itself then there is a "fail safe redundancy" which is to have the computer fail to boot 3 times, thus it will present you with a screen asking to "Choose an option".

To get the computer failing to boot 3 times, hold down the power button after the manufacturer logo disappears from the screen and repeat 3 times
It will ask to choose and option> , select troubleshoot>advanced options>startup settings>restart
It will give you the standard F8 menu from windows 7 (or very similar at least)
You can refresh, reset, or restore your PC from the Windows Recovery Environment.
 

My Computer

System One

  • OS
    Windows 8.1
I would power it off . . . wait 10 seconds . . . power it on . . . see what it does . . . let it sit for a few hours . . . if really bad, do this before you go to sleep, and let it work over night, it should come back
 

My Computer

System One

  • OS
    Windows 8.1 Pro 32-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Compaq DC7600 Convertible Minitower
    CPU
    Intel Pentium 4 521, Prescott 90nm Technology
    Motherboard
    Hewlett-Packard 09F0h (XU1 PROCESSOR)
    Memory
    2.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
    Graphics Card(s)
    512MB NVIDIA GeForce 8600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 2311
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    149GB SAMSUNG HD160JJ ATA Device (SATA)
    233GB Maxtor 7L250S0 ATA Device (SATA)
    Keyboard
    Logitech K120
    Mouse
    Kensington Expert Mouse K64325
    Internet Speed
    1.5MB DSL
    Browser
    Firefox
    Antivirus
    Avast, Malwarebytes
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