My windows 8.1 and mouse froze and when I tried to get the task manager by doing alt+del+ctrl, that didn't help. Nothing happened so l had to wait a few minutes before hitting the power button. After this happened, I used ccleaner, ran a scan on spybot & destoy, ran a scan on eset to be sure and installed all windows updates including the optional ones to be sure it doesn't happen again but we'll see. I looked at the event viewer but don't see from there why this happened. Is there a way to find out? This happened before about a couple months ago. Oh and I was watching something on Netflix last night when this happened if that helps.
My PC specs http://support.hp.com/us-en/product/HP-Pavilion-23-All-in-One-Desktop-PC-series/6528330/model/6778286/document/c04089672/
My PC specs http://support.hp.com/us-en/product/HP-Pavilion-23-All-in-One-Desktop-PC-series/6528330/model/6778286/document/c04089672/
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- PC/Desktop
- Browser
- Mozilla Firefox and Google Chrome
- Antivirus
- McAfee