Hello,I am new to this forum and decided to start with general support hopefully to get kicked in the right direction.
Less then a year ago I purchased a new HP all in one that came with Windows 8.1 installed.The offer for upgrade to Windows 10 came and I went for it.It worked ok for about a week and then began to act funny-slow downs, running at high loads all the time-lets just say I liked 8.1 better and wanted to go back,but not before trying a restore point in Windows 10 which would not work.(I tried four or five times).
Started to get fed up and attempted to go back to Windows 8.1 which it would not do.Tryed to recover Windows 8.1 but there is no partition there or something.Now I have no W10 or W8.1.Can't get into safe,repair anything like that.
I tried the factory recovery disks that came with 8.1 but a note comes up and says the disks are not recognized by the system and to contact HP.Now if I don't press escape to try and get into safe,repair or any of those menus it just brings up the first screen ,after that a blank black screen and then turns off.Then only thing I could change would be boot order-oh yeah it also is telling me the MBR is gone..nice huh?
I refuse to believe this almost new machine is shot-oh yeah I ran all the diagnostics (which will work)and everything passed including the long time hard drive test,processor,memory all came out good.
Anyone care to give some advice or kick in the right direction I would appreciate it!Oh by the way I do have the 8.1 key written down somewhere in this computer room.Thank you.
Less then a year ago I purchased a new HP all in one that came with Windows 8.1 installed.The offer for upgrade to Windows 10 came and I went for it.It worked ok for about a week and then began to act funny-slow downs, running at high loads all the time-lets just say I liked 8.1 better and wanted to go back,but not before trying a restore point in Windows 10 which would not work.(I tried four or five times).
Started to get fed up and attempted to go back to Windows 8.1 which it would not do.Tryed to recover Windows 8.1 but there is no partition there or something.Now I have no W10 or W8.1.Can't get into safe,repair anything like that.
I tried the factory recovery disks that came with 8.1 but a note comes up and says the disks are not recognized by the system and to contact HP.Now if I don't press escape to try and get into safe,repair or any of those menus it just brings up the first screen ,after that a blank black screen and then turns off.Then only thing I could change would be boot order-oh yeah it also is telling me the MBR is gone..nice huh?
I refuse to believe this almost new machine is shot-oh yeah I ran all the diagnostics (which will work)and everything passed including the long time hard drive test,processor,memory all came out good.
Anyone care to give some advice or kick in the right direction I would appreciate it!Oh by the way I do have the 8.1 key written down somewhere in this computer room.Thank you.
My Computer
System One
-
- OS
- Windows 10 Home
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP 23 p017c
- CPU
- Intel i5 2.9 GH,up to 3.6 Turbo
- Motherboard
- Lavender U
- Memory
- 6 Gig
- Graphics Card(s)
- Intel HD Graphics 4600 (GT2)
- Sound Card
- Realtek ALC3228-CG
- Monitor(s) Displays
- 23 inch All in One
- Screen Resolution
- 1920 by 1080
- Hard Drives
- 1 TB SATA internal,1 TB External
- PSU
- External 90 Watt,100-240 volts
- Case
- All in one
- Keyboard
- wireless
- Mouse
- wireless
- Browser
- IE