Windows 8 and 8.1 Forums

Computer crash when installing / uninstalling software

  1. #1

    Posts : 66
    Windows 8.1 Enterprise 64bit

    Computer crash when installing / uninstalling software


    I'm observing increasing cases when my OS crashes during install / uninstall process. In last case Pot Player which is not intrusive installer at all and didn't cause any instability before (no drivers or kernel libraries).
    It says Kernel Security Check Failure or something such.
    Trying to find out by BlueScreenView which loads no crash info.
    It seems it may be some problem in registry because the crash occurs right when setup is registering thing into system.
    I have several questions:
    - what can cause blue screens during software installation?
    - how can I verify registry from coruption or rebuild them?
    - can I get instructions to make a sufficient BSOD dump and post it here?
    Thanks for any helpful info.

    chkdsk c: /f - negative

    sfc /scannow gives an error (not sure if relevant for the Windows crash). I attach log file.
    C:\>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 42% complete.
    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    Attached Files
    Last edited by Anakunda; 28 Oct 2015 at 08:40.

      My System SpecsSystem Spec

  2. #2

    Cross Plains
    Posts : 253
    Windows 10 Pro

    If you are getting a BSOD, you should post this in the BSOD subforum on this site. The people who frequent that forum would be able to help you better. Please follow these instructions to help you make a more effective posting. This will make it much easier for us to help you.
      My System SpecsSystem Spec

Computer crash when installing / uninstalling software

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