Window auto scrolls when I mouse over it

kermit1942

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Member
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This is an issue that started today. Some windows will automatically scroll when I mouse over them, examples:
  1. I use KeePass to store all of my IDs and passwords. When I open the application and mouse over the main section the window will slowly scroll to the left.
  2. In Xplorer2 (file manager replacement). If I mouse over the left nav pane it will scroll left and right. If I mouse over a pane that displays the contents of a drive/folder it will scroll down until it reaches the bottom.
  3. In Chrome if I'm filling attempting to select from a dropdown, the list is presented and closed super fast and I cannot select anything from the list.
  4. Several application (not all), if I right-click on something that produces a list the list is presented and immediately close.
  5. If I attempt to use SnagIt to capture something from my screen, I get the selection box, I select what I want to capture, the toolbar that I need to click to make the capture is presented but immediately closes.
I'm running Win8.1 x64 pro for a couple of years and for the most part it has been solid.
I have the latest Windows updates (I just checked).
Early yesterday one of my dual monitors died. I don't think this has anything to do with the issue but just incase. The monitor is still connected to my system but is turned off. If I turn it on for a couple of seconds I can see the contents of the desktop what would be on that monitor then it goes black. I moved everything off of that monitor to the working monitor.
  • I've run a Kaspersky full scan - no problems reported
  • I've run a Malwarebytes full scan - no problems reported
  • I've run SuperAntiSpyware full scan - no problems reported
  • I've rebooted the system several time, this did not help
Any suggestions?
 

My Computer

System One

  • OS
    Windows 8 Pro x64
I would try disconnecting the monitor. If that has no effect, if you have a Restore Point from just prior to the start of the issue I would run it.

Otherwise you might boot to Safe Mode and see if you still get the unwanted scrolling.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Disconnecting the monitor did not help, I restored the registry to 10/03 and this seems to have resolved part of the issue. Much thanks for the suggestions. At this point with all the other issues on my plate I feel brain dead.

I still get the auto scroll in various windows but at least I can now use SnagIt which for me is a must have application that I use multiple times a day.

I thought I was automatically creating system restore points each day but this is not the case. I'll have to look into this. My other option is to restore from a back-up. Assuming this has not gone south on me runs nightly. I'll check and see if I can run this.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
One utility I just installed yesterday which seems to be working well for me so far, is RollBack RX PC Home edition. It is free. It works similar to ToolWiz Time Machine. I tried TWTM but it gave errors when I tried to restore a snapshot. So I hunted around and found RollBack RX. The free Home version limits you to 7 snapshots total. The one made during install is a baseline and is locked. That leaves 6 to play with. By default it has a scheduled task to make a snapshot the first boot of the day.
ToolWiz Time Machine allows 24 snapshots. But the advantage of Rollback is you can go back and forward in the snapshots whereas in ToolWiz once you restore a snapshot any made after that are erased. (Edit: also Rollback is still being developed whereas I think TWTM is stuck at the 2013 release.)


The reason I looked for these is because System Restore will not work on my system. The restores fail. I use Macrium Reflect Server 6.1 for total system backup, but even with incremental backup it is a bit of a pain to boot the USB stick just to take a few files off the system. Rollback restore runs in about the same time a restore point would take.

It may be worth a look.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Have you tried a different mouse? Ive had an issue similar to this myself and as soon as I switched to a new mouse it went away. Im thinking that one of your buttons is stuck or maybe something is going on with your scroll wheel.

Ive seen mice fail in some really interesting ways. I had one years ago fail, however it was intermittent. It would work for a while, then suddenly the whole system would lock up solid. Not even the cursor would move. Id have to hard reset to get it to work again. I tried multiple things: Reinstalling Windows, replacing RAM along with various other things. As a last ditch effort, I changed the mouse and never had another issue with it.

So try changing it out and see if that fixes it.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Xeon E3-1230 V2 @ 3.3-3.7 Ghz
    Motherboard
    MSI Z77-G41
    Memory
    16 GB Kingston HyperX Beast DDR3-1600
    Graphics Card(s)
    NVIDIA GT 730
    Sound Card
    Creative Sound Blaster X-Fi XtremeMusic
    Monitor(s) Displays
    Dual 20 Inch Dell
    Screen Resolution
    1680*1050
    Hard Drives
    Western Digital Caviar Blue 500 GB
    Western Digital Caviar Black 1 TB
    PSU
    Thermaltake 550W
    Case
    Antec Nine Hundred Two
    Cooling
    Arctic Freezer i30 CO
    Keyboard
    Logitech K330
    Mouse
    Logitech M215
    Internet Speed
    60 Mbps
    Browser
    Comodo Chromodo
    Antivirus
    Comodo Internet Security Premium
One utility I just installed yesterday which seems to be working well for me so far, is RollBack RX PC Home edition. It is free.
The reason I looked for these is because System Restore will not work on my system. The restores fail. I use Macrium Reflect Server 6.1 for total system backup, but even with incremental backup it is a bit of a pain to boot the USB stick just to take a few files off the system. Rollback restore runs in about the same time a restore point would take.
After reading your post I installed Rollback Home and will test it. As you have encountered System Restore is not working on my system.
My primary backup software on my desktop is Acronis True Image 2014. Initially when I installed it I was running Win7 and performed a test restore and it seemed to work without issues. Once a week I create a full backup and daily I create incremental backups. I use Macrium Reflect v5 for my wife's laptop and a very old Sony Vaio. For my laptop I'm using Acronis. I've used Acronis for several years and in general it has worked and I'm rather familiar with the interface and Macrium was a whole new learning curve and I have not spent much time with it. I'm not sure just what I will go with in the future.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
Have you tried a different mouse? Ive had an issue similar to this myself and as soon as I switched to a new mouse it went away. Im thinking that one of your buttons is stuck or maybe something is going on with your scroll wheel.

Ive seen mice fail in some really interesting ways. I had one years ago fail, however it was intermittent. It would work for a while, then suddenly the whole system would lock up solid. Not even the cursor would move. Id have to hard reset to get it to work again. I tried multiple things: Reinstalling Windows, replacing RAM along with various other things. As a last ditch effort, I changed the mouse and never had another issue with it.

So try changing it out and see if that fixes it.
OH yes I've tried several different mice. I'm currently using a wired USB mouse and tried three Logitech wireless mice with the unifying USB adapter. Earlier tonight I disconnected the mouse, took the Logitech Anywhere mouse from my laptop, attached it to my desktop and I still have the issue. I have TeamViewer (the free version) installed on all of my PCs so I can quickly get into any of them from my desktop. From my laptop I accessed my desktop and when I use the mouse on my laptop and mouse over a window on the desktop via TeamViewer it automatically scrolls.
Thus my thoughts are it is a software issue.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
I just noticed that SnagIt is no longer working on my desktop because of the mouse issue.

When I performed the system restore using Acronis TI it was a bit of hell. I was not able to restore directly to my 500GB SSD (I have no idea why). I removed the SSD, installed a 1 TB HD and restored to it. I then cloned the 1 TB HD to the 500 GB SSD and was able to boot with the new restored SSD. As the restore point I went back to the 09/25 image and was surprised as to the amount of changes I had made to the system and I'm still finding changes.

As a test, over the weekend I will try and reinstall the HD and restore to some point that is 1-2 months old just to see if the issue disappears. After that test I can possibly make a new decision.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
I just opened the SnagIt editor and looked at the properties for one of my latest captures and it had a date of 09/24 thus the restore I used from 09/25 may have been created just after the issue occurred. This pushes up the priority to try a restore from an earlier date. OH SHUCKS!
 

My Computer

System One

  • OS
    Windows 8 Pro x64
@kermit please take a look at this forum for a few provisos how to use RollbackRX without mishap. An online friend of mine had the Pro version and loved it. But he told me it blew up on him seemingly without cause. Reading this forum esp. the posts about defrag and backing up snapshots, the replies have been very explicit about what will cause problems.

I love to defrag with Auslogics but reading what happens when defrag is run I have to cool my heels a bit. Also with making a backup image, they suggest doing that before RBRX is installed because it hooks the MBR and restoring a backup will create a non-bootable system unless the MBR restored is from before the install.

The issues can be worked around. I scanned my system to make sure it was clean after uninstalling Rollback, made an image with Macrium, then installed RBRX again. So I should be good to go.

One nice thing about RBRX over restore points is when you boot up it flashes a screen where you can press the Home key to restore a snapshot. So theoretically as long as the MBR and the RBRX files are intact, you should be able to recover from an unbootable system in most cases.

I like it much better than System Restore so far. :)
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
MilesAhead - Much thanks for the info.
I did discover that the 09/23 backup eliminated the mouse issue and at the same time after running some of the Malware apps I was able to resolve the mouse issue with my current build. The last app I used was Junk Tool Removal by Malwarebytes. However I think it was a bit too aggressive and I now get a BSOD (Watchdog) on my Win8.1 system. This puts me at a crossroad in that do I go with the restore from 09/23 or try and find what the heck went south with JTR (I'm assuming that it is at fault for the BSOD). I have my log from the JTR run and I see a couple of folders that it should not have deleted but I have no knowledge about the registry keys it deleted (the keys are listed in the log but I have no idea what they are for).

Possibly Rollback Home has created my BSOD, looking around it looks like it is a PITA to uninstall. Normally I use the pro version of Revo Uninstaller and Revo does see the Rollback.

I just noticed that my RAID 5 array is not see in my latest boot. I'm using a 3ware controller and I'm trying to confirm that I have the latest Win8 drivers installed.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
I think I'm giving up on the RAID, it is a 6 disk RAID 5 on a 3ware 9650SE controller. It has been acting up the past few months and I recently replaced one of the hard drives but every time it completes a rebuild the next time I boot the system it starts again. Tonight two of the drives are not seen by the controller thus at this point the RAID is dead. I just ordered two WDC Black 6TB drives and when they arrive I will see what I can do to get the RAID active. If I cannot get anything off of it all that I will loose are image backups of my systems. All of the "data" that was backed up on the raid is also backed up on drives in external USB enclosures. The USB drives range between 1-3 TB, the smaller drives will be replaced by the drives in my existing RAID after I run them through test to ensure they are stable. As a start I'll use the MFG hard drive test and then I'll let Hard Disk Sentinel give me an estimate of remaining life.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
It must be differences in hardware or something. But ToolWiz Time Freeze works on my machine, while ToolWiz Time Machine will not restore to a snapshot. I get a bizarre error while others say it is great.

Afa RollbackRX I just uninstalled it and things were smooth. I haven't tried the Pro version. Maybe with many snapshots things are more complicated. I only uninstalled to run scans of my system, make a fresh full Macrium image, defrag, then install Rollback again. Following the guidelines vis a vis defrag and backup imaging from the forum, so far it has worked as expected.

I agree on the Raid. I never ran with a raid array but it stands to reason many software applications are not tested unless written by a company with money to test on many setups or by a programmer who has Raid, multiple monitors etc.. The more vanilla the more likely to be compatible. In fact on my HP Phenom Quad core, for some reason it came with a Raid controller that wasn't even enabled and it gave me problems. Some disk imaging programs would restore and some not. I had to put an image of Vista x64 back on after testing Windows 7 x64. It turned out the restore did not like the controller. Fortunately I tried "compatibility mode" and that worked. But a 20 minute restore took 9 hours. I had to leave it running overnight. I tried another software and it worked perfectly. That's why when people ask "what is the best image backup or Linux distro or whatever" I usually answer "the one that works well on your hardware," ;)

Even though everything having a PCI bus homogenizes PCs to some extent, there are still enough differences to make us pay attention. :)

If I had a choice, mess with a BSOD or with a funky mouse issue, I think I would go back to the mouse problem and be more methodical on the junkware removal.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
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