Mouse disapears then windows crashes/freezes

G

gaza1994

New Member
Messages
5
Hi Folks,
I have this weird problem,
I can be using my PC for 30 mins to an hour (varies all the time, so i dont think its time problem) but my cursor seems to disappear then windows freezes, no BSOD nothing, just cant do anything and doesnt respond to any clicks / keyboard input, my only option is to hard reset!

Any idea why this would be happening?
 

My Computer

System One

  • OS
    8.1 & 10
    Computer type
    PC/Desktop
    CPU
    AMD FX8350
    Motherboard
    MSI 970 Gaming
    Memory
    16GB
    Graphics Card(s)
    Sapphire R9 390 Nitro
    Sound Card
    CREATIVE SOUND BLASTER CINEMA 2
    Monitor(s) Displays
    3
    Screen Resolution
    5760x1080
    Hard Drives
    Kingston 128GB SSD & WP 1TB
    PSU
    EVGA SuperNOVA 1000W Modular
    Case
    NZXT Phantom Full Tower (Orange)
    Cooling
    NZXT Kraken X60
    Keyboard
    Logitech K290
    Mouse
    Roccat Kone XTD
    Internet Speed
    80mbps
    Browser
    Chrome
    Antivirus
    AVG
    Other Info
    3x 21.5" Monitors - Eyefinity Setup,
    G27 Racing Wheel
Usually that kind of thing is a hardware issue. I had a couple of after market network cards do that in a couple of different machines. When I booted cold everything was perfect for 20 to 45 minutes. Then hard lock just as you described. I swapped the network card for a different model(more expensive) and the problem disappeared.

Have you changed any hardware recently? Purchased a new wired mouse or keyboard? Any PCI cards?
Usually what a technician will do is open up the box and spray different components with compressed air to see if it starts working when the heat is dissipated. Trouble is the lockup is so sudden I doubt the system will write to any log files etc..
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
MilesAhead said:
Usually that kind of thing is a hardware issue. I had a couple of after market network cards do that in a couple of different machines. When I booted cold everything was perfect for 20 to 45 minutes. Then hard lock just as you described. I swapped the network card for a different model(more expensive) and the problem disappeared.

Have you changed any hardware recently? Purchased a new wired mouse or keyboard? Any PCI cards?
Usually what a technician will do is open up the box and spray different components with compressed air to see if it starts working when the heat is dissipated. Trouble is the lockup is so sudden I doubt the system will write to any log files etc..
Click to expand...

Only new things is
a new 200mm fan for the top of the case

and i bought a replacement mouse which is exactly the same one i had before (sad i know but i really liked that mouse) - it is a Roccat Kone XTD - never had any issues like this before.

I'm currently booted into safe mode and its not crashed yet, so I'm possibly thinking its driver related... but its going to be really difficult to solve which one is doing it when there is no error log entry for it.
 

My Computer

System One

  • OS
    8.1 & 10
    Computer type
    PC/Desktop
    CPU
    AMD FX8350
    Motherboard
    MSI 970 Gaming
    Memory
    16GB
    Graphics Card(s)
    Sapphire R9 390 Nitro
    Sound Card
    CREATIVE SOUND BLASTER CINEMA 2
    Monitor(s) Displays
    3
    Screen Resolution
    5760x1080
    Hard Drives
    Kingston 128GB SSD & WP 1TB
    PSU
    EVGA SuperNOVA 1000W Modular
    Case
    NZXT Phantom Full Tower (Orange)
    Cooling
    NZXT Kraken X60
    Keyboard
    Logitech K290
    Mouse
    Roccat Kone XTD
    Internet Speed
    80mbps
    Browser
    Chrome
    Antivirus
    AVG
    Other Info
    3x 21.5" Monitors - Eyefinity Setup,
    G27 Racing Wheel
I'm currently booted into safe mode and its not crashed yet, so I'm possibly thinking its driver related... but its going to be really difficult to solve which one is doing it when there is no error log entry for it.
Click to expand...

If it does not have an issue in safe mode I think my next move would be to let it sit for awhile to chill. Then boot it, log in and make a note of the time. Then leave it idle. When it locks up the time of the lockup should be shown in the tray clock. If it is less than an hour I would still bet on a hardware issue.

Other than that all I can suggest is use a bunch of temperature monitoring utilities that write logs every so often. See if you can get a clue what the issue is that way.

Edit: Also if you have a "known good" mouse lying around it might not hurt to change to that one during the idle lockup experiment. If I remember right when my machine locked up the mouse cursor was still sitting there on screen, not invisible.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
MilesAhead said:
I'm currently booted into safe mode and its not crashed yet, so I'm possibly thinking its driver related... but its going to be really difficult to solve which one is doing it when there is no error log entry for it.
Click to expand...

If it does not have an issue in safe mode I think my next move would be to let it sit for awhile to chill. Then boot it, log in and make a note of the time. Then leave it idle. When it locks up the time of the lockup should be shown in the tray clock. If it is less than an hour I would still bet on a hardware issue.

Other than that all I can suggest is use a bunch of temperature monitoring utilities that write logs every so often. See if you can get a clue what the issue is that way.
Click to expand...

I've currently got ProcMon running on one of my monitors, if it crashes atleast i'll get an idea as to what was last accessed / run might give me a bit more of a clue as to what is causing this problem,
 

My Computer

System One

  • OS
    8.1 & 10
    Computer type
    PC/Desktop
    CPU
    AMD FX8350
    Motherboard
    MSI 970 Gaming
    Memory
    16GB
    Graphics Card(s)
    Sapphire R9 390 Nitro
    Sound Card
    CREATIVE SOUND BLASTER CINEMA 2
    Monitor(s) Displays
    3
    Screen Resolution
    5760x1080
    Hard Drives
    Kingston 128GB SSD & WP 1TB
    PSU
    EVGA SuperNOVA 1000W Modular
    Case
    NZXT Phantom Full Tower (Orange)
    Cooling
    NZXT Kraken X60
    Keyboard
    Logitech K290
    Mouse
    Roccat Kone XTD
    Internet Speed
    80mbps
    Browser
    Chrome
    Antivirus
    AVG
    Other Info
    3x 21.5" Monitors - Eyefinity Setup,
    G27 Racing Wheel
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