Windows 8.1 Freezing on Startup

justins8

New Member
Messages
2
Hi,

I have a big problem getting my Alienware MX14 to work with Windows.


A few days ago, Windows forced me to upgrade to 8.1 which I did and it was working fine… then shut down my computer that night and booted it up the next day and it would freeze at the login screen every time, no matter what I tried.


I eventually got it to boot in safe mode and it worked fine all day, but wouldn’t work normally and would keep freezing, so finally did the Windows refresh.


That didn’t solve the problem and would still freeze at the login screen (but still work in safe mode), so I copied everything off it and the did the complete reset.


Reset went fine, but then when trying to set up Windows, it would still keep freezing when trying to set it up and since it’s not setup I can’t even boot in safe mode. Windows repair, refresh and reset no longer work and come back with an error.


Not sure if this could be hardware issue at this point, but seems more likely a problem with Windows since it worked fine in safe mode.


I’m travelling and don’t have any original Windows discs with me or anything, but if I need to go out and buy one I will - right now the only alternative I can see is to replace my laptop with a new one as I need it for work.


Any ideas how I can fix this would be greatly appreciated.


Thanks,


Justin
 

My Computer

System One

  • OS
    Windows 8.1
I would start with checking the RAM.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Going to be difficult since it sounds like you don't have an installed system now and are travelling. Pull the sticks one at a time and see if it makes a difference. Don't know if your reset install will continue correctly even if one of the RAM sticks is bad and removed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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