Windows 8 is killing my photo and mp3 files. No virus!

flokre

New Member
Messages
6
Hi guys

I am devastated and hope you can help me out.

All of a sudden I can´t open certain photos on my laptop (Windows 8; 2 x 256 gb ssd Raid 0).

The error message is: "Windows Photo Viewer can´t open this picture because (...) it does not support the file format or you dont have the latest update"

I know a similar problem has been posted some time ago, however, it was not resolved and OP did not respond further.

In my case it affects only newer photos, but strangely not all of them. Some I can´t open at all, some can be opened and some look crooked (ie you can only see a certain part of the photo, or it`s parts are mixed up, if that makes sense).

I tried to rename the files (adding jpg at the end), copy them to another location, neither did help.

Furthermore, most mp3s seem to be corrupted. Media Monkey does not play them at all anymore (says codec is missing), if I open said song with Media Player there are lot´s of brakes in the song.

It might me important to note that I experienced said brakes also with Media Monkey before it stopped working altogether. I copied the files to my mobile, same issue, lot´s of brakes.

It seems to get worse (photos and mp3s).


My photos and mp3s are on Drive D, as said, I have Raid 0.

Sometimes my laptop would not open folders in D, saying I have to fix drive errors. That happened ever since I have the machine and a restart always fixed it.


I ran Malwarebytes, but it could not find anything...

I am at my wits end and would very much appreciate any clue as to what I could try to resolve this.

Many thanks
 

My Computer

System One

  • OS
    Windows 8
I tried to rename the files (adding jpg at the end)

You can't do that...

You need to open an image in an image editing program & convert it to another format.
Examples-

screenshot_312.jpg

screenshot_312.jpg

Sometimes my laptop would not open folders in D, saying I have to fix drive errors. That happened ever since I have the machine and a restart always fixed it.

Try this-

screenshot_312.jpg

Try this too-

In an administrator cmd prompt run sfc /scannow -

screenshot_312.jpg

If it finds errors it can't fix -
Run -

Dism /Online /Cleanup-Image /RestoreHealth

screenshot_312.jpg

Then run sfc /scannow AGAIN. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Many thanks for taking the time to write this. Will try it now.

The miages can´t be open with any photo editor, as they don´t recognize the image.

Regarding the commands, considering the photos are on D, should I change the path to D in the command prompt?

Thanks again
 

My Computer

System One

  • OS
    Windows 8
Many thanks for taking the time to write this. Will try it now.

The images can´t be opened with any photo editor, as they don´t recognize the image.

Regarding the commands, considering the photos are on D, should I change the path to D in the command prompt?

Thanks again

Upload & post one that can't be opened by an image editor.

screenshot_312.jpg

Try C: first & see if it helps.

I have never tried changing the drive to another from C:
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Ok so I ran the commands and it did find some errors and fixed them.

After running the scan a second time it said that it did not find any integrity violations.
Unfortunately this did not resolve the issue. The photos are still crooked.

I could not attach (error: pg: This is not a valid image file). I uploaded the details of the file. image file details.JPG

The thing is, I don´t really care about these photos, I just want to know what the problem is so that it does not happen to other media files on my pc.

Do you think the command I ran aleady fixed the issue but could not recover the photos?

Again, many thanks for taking the time to help me here!!
 

My Computer

System One

  • OS
    Windows 8
I forgot to mention that the photos look normal in the preview. Some of them also when opened. Others cant be opened and others look like that screenshot crooked photo.JPG
 

My Computer

System One

  • OS
    Windows 8
One of mine-

screenshot_316.jpg screenshot_316.jpg

I just wanted to have a picture so I could analyze it.
You could put some in a new folder & zip it & attach the zip file to a post.

How did it get the long numerical name ?

Is it one of those you just added .jpg to ?
If so what was the original format ?

I uninstalled Windows Photo Viewer along with a bunch of other useless "Apps" a while back so I can't test pictures in it.

No image program I ever used automatically rotated pictures.
A program would have no idea if a picture was rotated or not.

I have never used Media Monkey.

At this point I don't know what to suggest.
Maybe someone else here will add suggestions.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
No worries, I let´s see whether anyone else knows something (I also posted in a Windows forum).

the file name was like that before already. I added the .jpg but it was already a jpg before.

in the zip you will find two examples
 

Attachments

  • New folder (2).zip
    1.7 MB · Views: 49

My Computer

System One

  • OS
    Windows 8
Looked at the pictures.
One was just corrupted beyond usage.
The beach scene would open but it was messed up.

I would suggest not using whatever program(s) you are currently using for images & mp3's.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Could be a side effect of what ever software you are using. It might have a nasty bug in the code somewhere that is causing this. However for the fact that they are two different files types and two different softwares doesn't lend itself to that very well.

I would run a check disk to see if there is any file system corruption going on. Run a Command Prompt as an administrator and type

chkdsk D: /X /R

This will make it dismount the volume then scan the disk and repair/recover any bad sectors it finds if its able. It might ask you to schedulde the scan on the next restart. If it does, say yes and restart and let it run the scan. It will take a bit of time, but this might tell you if you have any file system corruption, which can in turn tell you that one of your disks is going bad.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Xeon E3-1230 V2 @ 3.3-3.7 Ghz
    Motherboard
    MSI Z77-G41
    Memory
    16 GB Kingston HyperX Beast DDR3-1600
    Graphics Card(s)
    NVIDIA GT 730
    Sound Card
    Creative Sound Blaster X-Fi XtremeMusic
    Monitor(s) Displays
    Dual 20 Inch Dell
    Screen Resolution
    1680*1050
    Hard Drives
    Western Digital Caviar Blue 500 GB
    Western Digital Caviar Black 1 TB
    PSU
    Thermaltake 550W
    Case
    Antec Nine Hundred Two
    Cooling
    Arctic Freezer i30 CO
    Keyboard
    Logitech K330
    Mouse
    Logitech M215
    Internet Speed
    60 Mbps
    Browser
    Comodo Chromodo
    Antivirus
    Comodo Internet Security Premium
Thank you.

I ran the command and it could not find any corrupt files.

I just realised that also one old photo is nor corrupted.

I just copied a couple of photos to the C drive (from my phone), so as to see whether these will become corrupted as well.

To be honest, I am not so sure anymore about the mp3 issue. Perhaps it is unrelated.

Is there any other way to find out whether or not my hard drives are going bad?
Could it just be a virus and I should try to format my PC?

It is so weird that only some photos are corrupted and also not at the same time, it seems to happen slowly.

:(

Thanks anyway
 

My Computer

System One

  • OS
    Windows 8
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