My mom has the same laptop as me except her's isn't the touch screen version. Her laptop was fine then all of a sudden it started taking like 3-5 seconds or longer to open programs. She'll try to go on the internet and it'll take awhile to open the browser. Why is this happening?
Sometimes when things slow down I will use CCleaner to clean things.
or
Restart.
or
Run sfc /scannow
in admin cmd prompt.
If it finds problems it can't fix I run
Dism /Online /Cleanup-Image /RestoreHealth
in admin cmd prompt.
If it completes successfully I run sfc /scannow again.
Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
Graphics Card(s)
ATI AMD Radeon HD 7310 Graphics
Sound Card
AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
Monitor(s) Displays
Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
Screen Resolution
Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
Hard Drives
AMD K140
Cores 2
Threads 2
Name AMD K140
Package Socket FT1 BGA
Technology 40nm
Specification AMD E1-1200 APU with Radeon HD Graphics
Family F
Extended Family 14
Model 2
Extended Model 2
Stepping 0
Revision ON-C0
Instruction
It could also being caused by fragmentation, meaning that the hard drive has to search a little bit to gather everything that is needed to open the program.
Since Tim87 said the slowness came on all of a sudden, it's unlikely the issue is file fragmentation which happens gradually over time. Defragging the drive won't hurt, but I don't think it will solve the issue.
I suspect a virus or malware so scans of those type are in order. Open Task Manager and see what processes are running, click on the column header labeled "CPU" so that the processes will be sorted so that those using the highest cpu % will be at the top. If there is 1 or more processes that always seem to be in the top spot then those are the ones that you should investigate as to what they are.
Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
CPU
3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
Motherboard
ASUS TUF Z370-Pro Gaming, HP, MS
Memory
16G, 8G, 8G
Graphics Card(s)
AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
Sound Card
ATI High Definition Audio (Built-in to mobo)
Monitor(s) Displays
Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
Screen Resolution
3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
Hard Drives
500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
PSU
Corsair CX 750M
Case
Antec 100
Cooling
Coolermaster CM 212+
Keyboard
IBM Model M - used continuously since 1986
Mouse
Microsoft IntelliMouse
Internet Speed
665Mbps/15Mbps down/up
Browser
FireFox, MS Edge
Antivirus
Defender on all
Other Info
Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
I run ccleaner to clean up her laptop from time to time. I also ran malwarebytes and avast and it didn't find anything. My laptop hasn't had any of the problems hers has had even though we have the same laptop.
I run ccleaner to clean up her laptop from time to time. I also ran malwarebytes and avast and it didn't find anything. My laptop hasn't had any of the problems hers has had even though we have the same laptop.
