HP Laptop freezes

my HP Laptop is 2 months old which came with Windows 8.1 preinstalled

sometime it freezes or hangs

should i blame the Laptop or windows

does it happens frequently on your computer also or not

my 6 year dell laptop which has windows 7, never behaves like this

Hi makhan10,

Please try the following and see if the issue persist:

• Open taskmanager
  • Go to the tab startup
  • Disable everything
• Open msconfig (press windows logo + r, type msconfig and press enter)
  • Go to the tab services
  • Check 'Hide microsoft services'
  • Uncheck all other services
  • Click apply, click ok
• Reboot the system

thanks axe0 for your kind reply

i dont want to mess with startup setting

This is for diagnostic purposes only, you can return it to the normal settings at any time.

Download Process Explorer from Microsoft.com. It will allow you to find out what sub-process is locking it up.

thanks broe23