Solved explorer.exe crashing persistently

mosthardcorest

New Member
Messages
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Per title explorer.exe is crashing on a regular basis. Here are the last three crashes in Event Viewer.

Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: QtCore_Ad_SyncNs_4.dll_unloaded, version: 4.8.2.0, time stamp: 0x50d3fca7
Exception code: 0xc0000005
Fault offset: 0x00000000000265fe
Faulting process id: 0x2054
Faulting application start time: 0x01d0e0ef337cc29b
Faulting application path: C:\Windows\explorer.exe
Faulting module path: QtCore_Ad_SyncNs_4.dll
Report Id: a8ecbe9c-4cf1-11e5-8277-6057185d9818
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: QtCore_Ad_SyncNs_4.dll, version: 4.8.2.0, time stamp: 0x50d3fca7
Exception code: 0xc0000005
Fault offset: 0x000000000011b5f3
Faulting process id: 0x3bc
Faulting application start time: 0x01d0e0e09924d896
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Program Files\Autodesk\Autodesk Sync\QtCore_Ad_SyncNs_4.dll
Report Id: 6b520e8f-4ce2-11e5-8277-6057185d9818
Faulting package full name:
Faulting package-relative application ID:


Application: explorer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000070E4B5F3




I will post the CBS file that was created when i ran SFCView attachment CBS.zipView attachment CBS.zip


Edit:

This is an issue occurring on a Dell Latitude 7350 laptop. Intel Core M-5Y711.2-2.9 GHz, Intel HD graphics card
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky
Try-

Dism /Online /Cleanup-Image /RestoreHealth

in an admin cmd prompt.

Then sfc again.

edit- You seem to have a driver problem-

screenshot_304.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I will try that when I get access again. Are you able to decipher which driver is the culprit?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Hi all,

I believe it is Autodesk that is causing the crashes. I've looked on their forums and am finding a lot of users reporting the same issue with Autodesk 360, their cloud service.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky
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