Windows 8 and 8.1 Forums

Mouse/keyboard stopped working

  1. #1

    Posts : 1
    Windows 8.1

    Mouse/keyboard stopped working

    I restarted my computer and now all of my USB ports don't work on the desktop, but they still work in BIOS, and I can access the F2 and F8 menus. I tried restoring an old version of windows but it gives me an error. And also, now the Wi-Fi and the sound displays with a red cross near their icon.

    -I tried disabling my XHCI, it didn't do anything.

    -I even tried ps/2 port, it didn't work either.

    -I tried restoring an older version of my computer it didn't work and gave me an x800 error every time on every backup I had. (I had around 4)

    My keyboard and mouse are in working conditions, USB still give out power. Please help, I've been having this problem for five days now, I need my computer for work. Please.

      My System SpecsSystem Spec

  2. #2

    What anti-virus program are you using? Have you run a full scan?
    Also download and scan with Malwarebytes Anti Malware (free version), see if anything is found.

    Test memory and hard drive:

    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

      My System SpecsSystem Spec

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