My wife's computer is just a few days old. It's a home built machine on an Asus P8H61 mb, with intel i3-2100, 4MB of Corsair ram, and a new 120GB SSD. I have Win 8.1 x64, Office 2013, and Malwarebytes installed (and a few other apple phone support products) - that's about it.
It ran fine all weekend, this morning it was "frozen". None of the apps would open. I could cntrl+Alt+del and get to Task Manger but it would not open.
Oddly, I could switch Users to my account (admin) and access all of the apps, everything worked, resource manger, event viewer, etc. Under Admin account CPU, Memory, Disk activity were normal (0 - 4%).
So it was just wife's account (standard user) that was frozen. I rebooted, ran DISM and SFC and nothing wrong was reported.
How can I determine why it froze? If it happens again, what do I look for?
Computer Type PC/Desktop System Manufacturer/Model Number HTPC: Custom built OS Win8.1 CPU intel i5-2400 Motherboard Gigabyte GA-Z68MX-DS2H Memory 16GB Corsair DDR3-1600 Graphics Card on-board HD3000 Sound Card On-board Monitor(s) Displays Samsung 32" LED
PSU Corsair 750W Case Li-Lian case with SuperMicro hotswap backplane Cooling Case 4 6" fans, stock CPU cooler Hard Drives eight HGTS Deskstar NAS, 3TB
seven WD Red NAS, 3TB
one Seagate ES.2, 1TB
one 64GB SSD Other Info Two 3-Ware (LSI) model 9650SE-8LPML RAID cards.
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It's been a week my computer has started to completely freeze for 30/60 seconds and then it works perfectly until the next freeze which happens randomly. I checked the log, but I found nothing. I checked the RAM and I have at least the 60% of the RAM free or used as Cache.
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