btowngurl1974
New Member
- Messages
- 69
- Location
- Indiana, USA
I turned on my Dell Inspiron 15 laptop this morning. I had created a Dell backup disc last night in which was on a DVD, and was still in the drive when I booted up this morning. It began the 'installing new apps, almost ready, don't turn off PC...etc" and then says 'Let's Go' and then nothing happens. Black screen, OR it will go to my same old Microsoft Account sign in, I sign in and I keep getting this press CTRL ALT DELETE or Windows Security button to login. I log in with my password and it will not go to desktop or do anything else. Just keeps switching back and forth. I was able to get to the "Shut down, task manager...etc" and I click on task manager and still nothing happens. Last night I was messing with the screen's resolution. I don't know if this has something to do with it? I had read to hook it up to another monitor but I still get the same thing on the TV screen when hooked with HDMI cable. So I don't think it's the monitor? I also read something about a 'bootmgr' file? Please someone help me, this laptop is driving me absolutely insane. I was also messing with the MMC, in which I can't change user accounts because I'm on a 'domain'? Maybe I'm asking too many questions in one post but I need just a nice, clean reinstall factory setup to download to a USB and go from there. I can boot to UEFI/Legacy mode and I have no idea what to do from there. I have NO options of 'factory restore', and I don't know how.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Dell Inspiron 15 3521
- CPU
- Intel Core i3-3227U CPU 1.90GHz
- Motherboard
- EUFI
- Memory
- 4.00 GB
- Graphics Card(s)
- Intel HD Graphics 4000
- Sound Card
- Name High Definition Audio Device
- Monitor(s) Displays
- Name Intel(R) HD Graphics 4000
- Screen Resolution
- Resolution 1366 x 768 x 60 hertz
- Hard Drives
- Manufacturer (Standard disk drives)
Model ST500LT012-9WS142
Media Type Fixed hard disk
Description Disk drive
Manufacturer (Standard disk drives)
Model SanDisk Cruzer Glide USB Device
- Keyboard
- Description Standard PS/2 Keyboard
- Mouse
- Hardware Type Dell Touchpad
- Browser
- IE11
- Antivirus
- Windows Defender and Norton 360
- Other Info
- 1394ohci 1394 OHCI Compliant Host Controller c:\windows\system32\drivers\1394ohci.sys Kernel Driver No Manual Stopped OK Normal No No
3ware 3ware c:\windows\system32\drivers\3ware.sys Kernel Driver No Manual Stopped OK Normal No No
acpi Microsoft ACPI Driver c:\windows\system32\drivers\acpi.sys Kernel Driver Yes Boot Running OK Critical No Yes
acpiex Microsoft ACPIEx Driver c:\windows\system32\dri