Laptop begins installing Windows, almost ready, & nothing.

btowngurl1974

New Member
Messages
69
Location
Indiana, USA
I turned on my Dell Inspiron 15 laptop this morning. I had created a Dell backup disc last night in which was on a DVD, and was still in the drive when I booted up this morning. It began the 'installing new apps, almost ready, don't turn off PC...etc" and then says 'Let's Go' and then nothing happens. Black screen, OR it will go to my same old Microsoft Account sign in, I sign in and I keep getting this press CTRL ALT DELETE or Windows Security button to login. I log in with my password and it will not go to desktop or do anything else. Just keeps switching back and forth. I was able to get to the "Shut down, task manager...etc" and I click on task manager and still nothing happens. Last night I was messing with the screen's resolution. I don't know if this has something to do with it? I had read to hook it up to another monitor but I still get the same thing on the TV screen when hooked with HDMI cable. So I don't think it's the monitor? I also read something about a 'bootmgr' file? Please someone help me, this laptop is driving me absolutely insane. I was also messing with the MMC, in which I can't change user accounts because I'm on a 'domain'? Maybe I'm asking too many questions in one post but I need just a nice, clean reinstall factory setup to download to a USB and go from there. I can boot to UEFI/Legacy mode and I have no idea what to do from there. I have NO options of 'factory restore', and I don't know how.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    Intel Core i3-3227U CPU 1.90GHz
    Motherboard
    EUFI
    Memory
    4.00 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Name High Definition Audio Device
    Monitor(s) Displays
    Name Intel(R) HD Graphics 4000
    Screen Resolution
    Resolution 1366 x 768 x 60 hertz
    Hard Drives
    Manufacturer (Standard disk drives)
    Model ST500LT012-9WS142
    Media Type Fixed hard disk
    Description Disk drive
    Manufacturer (Standard disk drives)
    Model SanDisk Cruzer Glide USB Device
    Keyboard
    Description Standard PS/2 Keyboard
    Mouse
    Hardware Type Dell Touchpad
    Browser
    IE11
    Antivirus
    Windows Defender and Norton 360
    Other Info
    1394ohci 1394 OHCI Compliant Host Controller c:\windows\system32\drivers\1394ohci.sys Kernel Driver No Manual Stopped OK Normal No No
    3ware 3ware c:\windows\system32\drivers\3ware.sys Kernel Driver No Manual Stopped OK Normal No No
    acpi Microsoft ACPI Driver c:\windows\system32\drivers\acpi.sys Kernel Driver Yes Boot Running OK Critical No Yes
    acpiex Microsoft ACPIEx Driver c:\windows\system32\dri
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