Windows 8 and 8.1 Forums

Drop in performance/ mouse stuttering after about 20 min

  1. #51

    Quote Originally Posted by mappy77 View Post
    Exact same issue here, super slow, lagging mouse and audio buzzing whenever the mouse was moved. Stopped Intel Technology Access from running and it seems to have fixed it (fingers crossed). Out of interest is it all people with Acer's it's effecting? Got an Acer Aspire E15 in January after my Dell broke and I have to confess it's been really disappointing so far. Still looking for how to stop Acer Cloud Client using 50% of my cpu all the time....
    same as mine i think Aspire E 15 Start (Acer Aspire ES1-512 )

      My System SpecsSystem Spec

  2. #52

    Posts : 1
    Windows 8.1

    Same problem as everyone else on this thread

    Like many here, I registered just to be able to post to this thread and increase the visibility of this problem. Videos will play fine for about the first 10-20 mins, and then they will be overcome by horrendous stuttering seizures. Basically most everything that everyone else posted on this thread is happening to my computer when I move my mouse. Plugging in a different mouse will make the problem go away for a few mins only to return again later. I will try the fix that many have suggested in task manager. Microsoft, please get on this and update a patch immediately! Major Tom to Ground Control.
      My System SpecsSystem Spec

  3. #53

    Posts : 1

    Quote Originally Posted by Major Tom PDX View Post
    Like many here, I registered just to be able to post to this thread and increase the visibility of this problem.
    So do I.

    Meanwhile I read in the Acer forum that this problem is indeed related to an Intel driver after the latest patchday.

    In the German Acer forum the following is suggested..
    Temporary solution:
    Shutdown task „'Intel(r) Technology Access Service“.

    Final solution for PCs:
    Updating Intel AMT .

    And this is the updated AMT version for notebooks which needs to be installed.

    For sure - you can also uninstall the application "Intel Technology Access" via control panel.

    Anyway - so far no clue which MS patch raised this problem exactly....
      My System SpecsSystem Spec

  4. #54

    Posts : 1
    Windows 8.1

    I have an Acer Aspire E 15 Start ES1-512-C5YW which I bought on 31st October 2014. It downloaded a Windows Update on 12/03/2015 and thereafter my Acer started gliching. The mouse cursor would stick on the screen and the sound would become static when playing music and moving the mouse cursor. This happened with the touchpad and a wireless mouse. I have followed the advice stated in this thread by a number of users to end the task named 'Intel(R) Technology Access Service' via the task manager. This has resolved the problem (temporarily or not I have no knowledge). I wanted to uninstall the program named 'Intel(R) Technology Access Service' but have not due to reports from users of this forum that this may affect my connection to the internet. This problem has affected my ability to produce work of high quality. I have considered returning this product to the seller (Tesco).

    This user requests Microsoft rectify.
      My System SpecsSystem Spec

  5. #55

    Posts : 1
    Win 8.1

    Acer Aspire V Nitro. Got the update just a couple of days ago and started experiencing the same problem. Stopping the service restored lost performance. Registered just to chime in with a "me too" message.
      My System SpecsSystem Spec

  6. #56

    Posts : 1
    Windows 8.1

    I just registered to thank you all for saving my life! (A burglar had a gun to my head and said, "If you don't stop that laggy mouse right now, I'm going to kill you!") Seriously though, I just went ahead and uninstalled the Intel program. Not sure if I really should have done that, but now everything works fine. I couldn't even log in my password without restarting, but now I can. Thanks again!
      My System SpecsSystem Spec

  7. #57

    Posts : 3
    Windows 8.1

    Hi guys new member here. I had the same problem two days ago and it is true that disabling the faulty Intel(r) driver can solve the problem. To those who also had problems with their network connection even after disabling the driver kindly check the default network driver in use. It seems that the driver update also activates the intel(r) network adapter which will usually mean you'll have two network drivers working at the same time and might cause internet instability and network errors. I'm still hoping to get a hotfix on this and at the same time get an idea what the fuss on this driver is all about.
      My System SpecsSystem Spec

  8. #58

    Posts : 1
    Windows 8.1

    Hi guys,
    thank you very much for fixing this problem (at least temporarily).
    I have an acer aspire nitro as well and suffering under this also since my latest updates in march.
    I've been writing to acer germany and i'm waiting for an answer. I keep looking out for (official) solutions on german websites...
      My System SpecsSystem Spec

  9. #59

    Posts : 1
    Acer Aspire E 15 Win8.1

    I have the same problen as everybody here. I also created an account to add some visibility to this problem.

    Acer Aspire E 15
      My System SpecsSystem Spec

  10. #60

    Posts : 1
    windows 8.1

    Quote Originally Posted by Devin View Post
    In this case then try..
    Search > msconfig > Services tab > Untick Intel(R) Technology Access Service > OK > Restart.
    I have a Acer TC-605 with all of the mouse and audio problems mentioned here,I followed these instructions and the problem is cured for now I will update if that changes
    Thank you Devin
      My System SpecsSystem Spec

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