Basically what the thread title says.
AVG 2015 deleted PrintConfig.dll Thursday night (it appears there's multiple PrintConfig.dll's installed: this one was from C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\). Friday night, while watching youtube videos, I suffered the first of two atikmpag.sys BOSD crashes. The computer recovered fine the first time, and I assumed it was just a random error that wouldn't happen again, but I was wrong. It happened again the next night while doing the same thing, but this time when it rebooted my audio wasn't working and my control panel refused to open, even after multiple reboots and a complete shut down (though everything else seemed to be just fine). Obviously, those are bad things, so I ran a system recovery and that has fixed everything (I've also reinstalled all the same programs with no errors). Probably also worth mentioning that I got this laptop 2 weeks ago, so it's new and had very little installed.
Sadly, it doesn't appear the recovery action saved the minidump files, so I don't have those available, and since I seem to have solved the problem, it's not really that big a deal. I'd just like to have some piece of mind that my suspicion could be/is true so I'm not walking on eggshells waiting for it to crash again.
PS. Not sure if this should be posted in one of the other forums. I don't think it does, hence why I've posted it here.
AVG 2015 deleted PrintConfig.dll Thursday night (it appears there's multiple PrintConfig.dll's installed: this one was from C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\). Friday night, while watching youtube videos, I suffered the first of two atikmpag.sys BOSD crashes. The computer recovered fine the first time, and I assumed it was just a random error that wouldn't happen again, but I was wrong. It happened again the next night while doing the same thing, but this time when it rebooted my audio wasn't working and my control panel refused to open, even after multiple reboots and a complete shut down (though everything else seemed to be just fine). Obviously, those are bad things, so I ran a system recovery and that has fixed everything (I've also reinstalled all the same programs with no errors). Probably also worth mentioning that I got this laptop 2 weeks ago, so it's new and had very little installed.
Sadly, it doesn't appear the recovery action saved the minidump files, so I don't have those available, and since I seem to have solved the problem, it's not really that big a deal. I'd just like to have some piece of mind that my suspicion could be/is true so I'm not walking on eggshells waiting for it to crash again.
PS. Not sure if this should be posted in one of the other forums. I don't think it does, hence why I've posted it here.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- HP 15-G060ca
- CPU
- AMD A6-5200 2GHz
- Memory
- 4GB
- Graphics Card(s)
- AMD Radeon 8400
- Sound Card
- RealTek High Definition Audio
- Hard Drives
- WDC WD5000LPVX 500GB
- Browser
- Mozilla Firefox
- Antivirus
- AVG 2015