Windows 8 and 8.1 Forums

Is HP the Only Place To Go For A Fix ??

  1. #1

    Posts : 31
    Windows 8.1

    Is HP the Only Place To Go For A Fix ??

    Hello,Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 2/26/2015 12:56:30 AM
    Event ID: 37
    Task Category: (7)
    Level: Warning
    User: SYSTEM
    Computer: HPlaptopEnvy
    The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 274836 seconds since the last report.
    Event Xml:
    <Event xmlns="">
    <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <TimeCreated SystemTime="2015-02-26T05:56:30.421515800Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="7360" />
    <Security UserID="S-1-5-18" />
    <Data Name="Group">0</Data>
    <Data Name="Number">1</Data>
    <Data Name="CapDurationInSeconds">274836</Data>
    <Data Name="PpcChanges">0</Data>
    <Data Name="TpcChanges">0</Data>
    <Data Name="PccChanges">0</Data>

    Sometimes it says processor0 or processor 1 or processor 2 or processor3 .....
    I have had the machine for almost 3 months and the message has been occurring since day 1 in spite of a firmware update from HP in the last scheduled update (a couple of weeks ago).
    My event viewer is a blob of errors and warnings ...... I will try to work on each problem one at a time but I shouldn't have to ............ a new computer with all these software problems speaks of a second-class operating system ....... a beta trial rather than a ready for market product ........ MS takes people's hard earned money and gives them this ?? .......... any "fix-its" or videos on the web are useless as they are constantly changing 8.1 and the choices, options and menus are no longer there when you try to use any help from the web. I will not not continue to be Microsoft's guinea pig ...... an operating system should not be released to the public until functional. If my exerience with WinME had been the same (my first computer), I would have walked away from computers. Most of us are not geeks or hobbyists ...... we have jobs and lives and expect our computers to simply work when we need them ......... AS THEY SHOULD .... what other area besides "computer science" (an oxymoron ) can a product malfunction, screw-up and generally disrupt people's lives for the worse, without any liability ?

      My System SpecsSystem Spec

  2. #2

    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64

    Try putting your PC in the High Performance setting in the Power Configuration Menu and see if that makes any difference.

    Most every big box retailer will take a return on a PC within 10 days but since you are well past that I think your best and possibly your only option would be to return it to HP for a fix or replacement. I hate to tell you that because I know HP can and usually is a pain in the %$# to deal with but I do think that is your best option unless you want to spend hours trying to diagnose and fix the problem yourself and possibly risk voiding the warranty in the process.

    This does not sound like a problem with the operating system (Microsoft} but you might try Microsoft Windows Support. If your PC came with Windows preinstalled you have basically purchased the operating system software license from Microsoft so they might be able to help you determine if it is a hardware or software problem. If your PC came with Windows 8 and you upgraded to 8.1 there could be issues related to that upgrade and possibly a compatibility issue with the hardware as well.

    You might also try the HP Support Forum

    Sorry I don't have better answers for you.
      My System SpecsSystem Spec

  3. #3

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    A lot of the machines being rolled out now, were only manufactured with Windows 7 in mind. Basically they pull the Windows 7 machines from stock and install Windows 8 and mark them as Windows 8 machines.

    Either an update that was installed by Microsoft/Windows update fubared the machine, or it is one of those as I stated above.
      My System SpecsSystem Spec

  4. #4

    Posts : 4,515
    Vista and Win7

    You could try a fresh installation. The .installation file you can get from here:

    Create installation media for Windows 8.1 - Windows Help
      My System SpecsSystem Spec

  5. #5

    Posts : 31
    Windows 8.1

    Not settled yet ...... but I won't ever buy another Windows or HP product ............... American businessmen have no integrity anymore........
      My System SpecsSystem Spec

  6. #6

    Posts : 4,515
    Vista and Win7

    What kind of 'integrity' are you looking for.
      My System SpecsSystem Spec

Is HP the Only Place To Go For A Fix ??

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