I have been a Windows user for over 20 yrs now starting with Windows 3.11 up to the current version Windows 7. I have seen many versions of Microsoft Windows over the yrs and I have seen it evolve into one of the greasest operating systems with the exception of Windows ME and Vista which were both disasters.
While I understand Microsoft’s thinking and wanting to improve their operating system and wanting it to evolve into something far greater than it’s previous versions I believe that if Microsoft doesn’t stop and listen to its customers or consumers Windows 8 may end up being Microsoft’s downfall or disaster.
I say this for 2 reasons when Microsoft was pressured and rushed to put out Windows Vista because they took too long between operating system and with the pressure of the media and the consumer Microsoft ended up releasing Vista before it was ready and in the end Vista became a Microsoft nightmare. I say this because I worked for a computer shop and while I worked there many customers would come into the shop demanding their money back and asking that XP be reinstalled on their computers. This was not only a nightmare for the computer shop but for the customer and Microsoft as well.
I understand Tablets and Touchscreens are the wave of the future and I understand that technology is also advancing far beyond any human understanding and so must Microsoft Windows if Microsoft is to keep up with technology and Windows 8 is their answer to staying ahead of technology. But my greatest fear is Microsoft is in the business of making money not losing it and it is my fear that if they don’t take the time to listen to the customer/consumer and what they want they may end up losing money on Windows 8.
Since the days of Windows 95 Windows users have been used to a desktop and a start menu and a start button but Windows 8 Metro UI is a big drastic change from previous versions of Windows instead of booting into a desktop it boots into a Start Menu which can be very confusing to those of us who are older than dirt. I myself found it very confusing and not liking the interface/layout while I understand Microsoft thinking they are going to end up confusing a lot of their customers/consumers with this new interface/layout Take case in point I wanted to install some software today but before I did I wanted to create a System Restore Point. I couldn’t find System Restore in the Search or in the Start Menu. I had to do a Google Search before I was able to find it. I even tried finding it in Windows 8 form. Now if I couldn’t find it how do you think other people like myself are going to feel when they can’t find something they are looking for they’re not going to be to happy about it.
Personally I believe there is room for compromise not only for the customer/consumer but for Microsoft as well. When people moved from Windows 98 to XP Microsoft created Windows 98 classic mode in Windows XP for those who found the new look/interface confusing and I believe the same thing can be done with Windows 8 providing Microsoft takes the time to listen to the customer/consumer but if they don’t I believe it will come back to bite them in the rear or come back to haunt them like Vista did. Windows 8 is a great idea and is the wave of the future for Tablets and Touchscreens but it will be some time before most of us will transition over to that type of technology. In the mean time Microsoft needs to keep Laptop/Desktop users in mind as well. If they do everyone wins all around and if they don’t Microsoft may find themselves losing not only their shirts but money as well because the customer/consumer won’t buy something they don’t know how to use or understand.
I implore Microsoft to please take the time to listen to their customer/consumers because if they don’t it could be disastrous.
One last thing inclosing and I learned this from my father when I Graduated from High School and went to work for him which was The Customer Is Always Right Even When They’re Wrong They’re Aways Right. Words of Wisdom when running a Business.