HELP PLEASE computer has completely crashed!!!

gemma219

New Member
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1
I turned on my acer laptop last week and when it turned on and opened with the windows start up screen where there was previously a date and writing it came up with squares and symbols and question marks. I continued to the page where you log in and attempted to type in my password and lots of illegible question marks and symbols came up. I'm completely stuck on what to do. Please help!!
 

My Computer

System One

  • OS
    Microsoft Windows xp
Welcome to the forum!

Sounds like you could have a nasty virus. You will need another good computer to download and create rescue media. This article describes some of the ones out there, there are others: 15 Free Bootable Antivirus Tools (Updated February 2015)

Beyond that it could be some other hardware or software problem. You may have to try a repair install if you have an installation disc.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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