Windows 8 and 8.1 Forums

HELP PLEASE computer has completely crashed!!!

  1. #1

    Posts : 1
    Microsoft Windows xp

    HELP PLEASE computer has completely crashed!!!

    I turned on my acer laptop last week and when it turned on and opened with the windows start up screen where there was previously a date and writing it came up with squares and symbols and question marks. I continued to the page where you log in and attempted to type in my password and lots of illegible question marks and symbols came up. I'm completely stuck on what to do. Please help!!

      My System SpecsSystem Spec

  2. #2

    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit

    Welcome to the forum!

    Sounds like you could have a nasty virus. You will need another good computer to download and create rescue media. This article describes some of the ones out there, there are others: 15 Free Bootable Antivirus Tools (Updated February 2015)

    Beyond that it could be some other hardware or software problem. You may have to try a repair install if you have an installation disc.
      My System SpecsSystem Spec

HELP PLEASE computer has completely crashed!!!

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