Unusal Occurrence - black screen

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glennc

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Hello to all,
I have my machine on balanced power mode. It shuts down the monitor at 15 minutes. Well I don't know how long it was off, possibly for a hour and when I moved the mouse, the screen stayed off. The monitor was without signal. I tried hitting various key and nothing would make it come back up. This is the first time this has happened, I powered down and restarted, got no error messages and just logged back in to do this post. Does anyone have any ideas as to why this occurred? Should I be nervous?? Thanks for any assistance!
Glenn
 

My Computer

System One

  • OS
    Windows 7
You're welcome to run the tool in the top thread (and its linked thread) of Crash subforum to make the zip how they show, then attach here.

We'll clean up all issues and that in turn, will fix this problem.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Unfortunately, receiving a black screen, after being turned off via the power options, has been a problem, for some, for several years and as far as I know, there's no single fix. However, there are various things you can try.

1. Disabling 'real-time', third-party Antivirus/Antimalware applications
2. Making changes to the ACPI settings in the BIOS
3. Control Panel/Power Options/Change Advanced Power Options, change the PCI Express Link State Power Management to "Maximum Power Savings".

Out of curiosity, are you running a notebook or a desktop PC?
 

My Computer

System One

  • OS
    Windows 7 x64 Ultimate/Windows 8.1/Linux
    CPU
    FX-8350
    Motherboard
    GA-990XA-UD3
    Memory
    16GB DDR3 Corsair Vengeance
    Graphics Card(s)
    HD7860
    Sound Card
    Xonar Essence STX
    Monitor(s) Displays
    Benq
    Screen Resolution
    1920x1080
    Hard Drives
    Various
    PSU
    Corsair HX 850W
    Case
    Corsair Obsidian
    Cooling
    Thermalright
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    50/50
    Browser
    firefox
GMan said:
You're welcome to run the tool in the top thread (and its linked thread) of Crash subforum to make the zip how they show, then attach here.

We'll clean up all issues and that in turn, will fix this problem.
Click to expand...

I only got to take a quick look at the top of this section of the forum and didn't see it. Will look harder tomorrow!
Thanks
Glenn
 

My Computer

System One

  • OS
    Windows 7
Calico said:
Unfortunately, receiving a black screen, after being turned off via the power options, has been a problem, for some, for several years and as far as I know, there's no single fix. However, there are various things you can try.

1. Disabling 'real-time', third-party Antivirus/Antimalware applications
2. Making changes to the ACPI settings in the BIOS
3. Control Panel/Power Options/Change Advanced Power Options, change the PCI Express Link State Power Management to "Maximum Power Savings".

Out of curiosity, are you running a notebook or a desktop PC?
Click to expand...

Howdy Calico,
I decided to dump my norton and try the WFirewall and WD for a while. So that shouldn't be the problem. I am running a desktop. I've never run into this issue before, so whatever the ACPI settings are, well they were the optimized. Don't know enough about that to fiddle. I'll look for that CP option and see what it says. Thanks for the response and advice!
Glenn
 

My Computer

System One

  • OS
    Windows 7
Likely a driver issue. When I see info requested, I can give my analysis.

In the meantime and in between time, recommend latest bios update installed and then after, set Optimized Defaults in it then save.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
glennc said:
Calico said:
Unfortunately, receiving a black screen, after being turned off via the power options, has been a problem, for some, for several years and as far as I know, there's no single fix. However, there are various things you can try.

1. Disabling 'real-time', third-party Antivirus/Antimalware applications
2. Making changes to the ACPI settings in the BIOS
3. Control Panel/Power Options/Change Advanced Power Options, change the PCI Express Link State Power Management to "Maximum Power Savings".

Out of curiosity, are you running a notebook or a desktop PC?
Click to expand...

Howdy Calico,
I decided to dump my norton and try the WFirewall and WD for a while. So that shouldn't be the problem. I am running a desktop. I've never run into this issue before, so whatever the ACPI settings are, well they were the optimized. Don't know enough about that to fiddle. I'll look for that CP option and see what it says. Thanks for the response and advice!
Glenn
Click to expand...

The ACPI settings will depend on your Motherboard/BIOS. If you can tell us the Motherboard make/model and BIOS version we can see what sort of settings are available.
 

My Computer

System One

  • OS
    Windows 7 x64 Ultimate/Windows 8.1/Linux
    CPU
    FX-8350
    Motherboard
    GA-990XA-UD3
    Memory
    16GB DDR3 Corsair Vengeance
    Graphics Card(s)
    HD7860
    Sound Card
    Xonar Essence STX
    Monitor(s) Displays
    Benq
    Screen Resolution
    1920x1080
    Hard Drives
    Various
    PSU
    Corsair HX 850W
    Case
    Corsair Obsidian
    Cooling
    Thermalright
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    50/50
    Browser
    firefox
Calico said:
glennc said:
Calico said:
Unfortunately, receiving a black screen, after being turned off via the power options, has been a problem, for some, for several years and as far as I know, there's no single fix. However, there are various things you can try.

1. Disabling 'real-time', third-party Antivirus/Antimalware applications
2. Making changes to the ACPI settings in the BIOS
3. Control Panel/Power Options/Change Advanced Power Options, change the PCI Express Link State Power Management to "Maximum Power Savings".

Out of curiosity, are you running a notebook or a desktop PC?
Click to expand...

Howdy Calico,
I decided to dump my norton and try the WFirewall and WD for a while. So that shouldn't be the problem. I am running a desktop. I've never run into this issue before, so whatever the ACPI settings are, well they were the optimized. Don't know enough about that to fiddle. I'll look for that CP option and see what it says. Thanks for the response and advice!
Glenn
Click to expand...

The ACPI settings will depend on your Motherboard/BIOS. If you can tell us the Motherboard make/model and BIOS version we can see what sort of settings are available.
Click to expand...

Hello Calico,
I found the setting you mentioned in the CP>Power Options>etc. and it is already set at maximum power savings. Now I have the computer under a custom balanced power setting of monitor off - 20 minutes and Hardrive off - Never. Appreciate your time!
Glenn
 

My Computer

System One

  • OS
    Windows 7
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