can't restore to factory settings. Help.

SmokedOutEthan

New Member
Messages
1
Hi I'm having trouble restoring an acer laptop to factory settings. I just purchased the laptop 3 days ago.
I'm having multiple issues with it so I want to return it.
#1 - Control panel freezes when I open it.
#2 - the audio service is not running
#3 - I cannot access the Update & Recovery in the PC settings.
#4 - it says I am not connected to internet when I am.

before all these issues happened, there was a strange sound from the laptop then it said restarting to finish update. Idk why that happened. I was surfing the internet when it happened.

Please someone help me.
 

My Computer

System One

  • OS
    Windows 8.1
Your restoring it to Factory Settings after only having it 3 days, what happened for your to perform the Restore. Send it back for repair or exchange.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
:ditto: send it to factory to be fixed or replaced. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
It sounds like to me like you officially have a lemon PC.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700-414
    CPU
    Intel Core i5 4570 3.20ghz
    Memory
    12 gigabyte
    Graphics Card(s)
    INTEL HD 4600
    Monitor(s) Displays
    Pavilion 22bw
    Screen Resolution
    1920 x1080
    Hard Drives
    2TB
    PSU
    460w
    Keyboard
    Hp Wireless cichlet style
    Mouse
    Logitech m 100
    Internet Speed
    Charter Cable Wireless
    Browser
    INTERNET EXPLORER 11
    Antivirus
    NORTON 360
Back
Top