Windows 8 and 8.1 Forums

can't restore to factory settings. Help.

  1. #1

    Posts : 1
    Windows 8.1

    can't restore to factory settings. Help.

    Hi I'm having trouble restoring an acer laptop to factory settings. I just purchased the laptop 3 days ago.
    I'm having multiple issues with it so I want to return it.
    #1 - Control panel freezes when I open it.
    #2 - the audio service is not running
    #3 - I cannot access the Update & Recovery in the PC settings.
    #4 - it says I am not connected to internet when I am.

    before all these issues happened, there was a strange sound from the laptop then it said restarting to finish update. Idk why that happened. I was surfing the internet when it happened.

    Please someone help me.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Your restoring it to Factory Settings after only having it 3 days, what happened for your to perform the Restore. Send it back for repair or exchange.
      My System SpecsSystem Spec

  3. #3

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    send it to factory to be fixed or replaced.
      My System SpecsSystem Spec

  4. #4

    It sounds like to me like you officially have a lemon PC.
      My System SpecsSystem Spec

can't restore to factory settings. Help.

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