Windows 8 and 8.1 Forums

shutdown black screen power stays on

  1. #11

    Posts : 30
    Windows 8.1 Pro with Media Center 64-bit

    The parts are not covered under warranty... things ive ruled out
    4.Wireless Card
    6. Power Adapter
    7. Keyboard

    anything other than that I don't think is worth replacing because I assume it would have to be mobo or CPU mayyybbeeee the screen but I don't know im just reaching...unless anyone has any other ideas or suggestions ill marked this thread as solved?
    Last edited by carlos28355; 11 Feb 2015 at 14:29.

      My System SpecsSystem Spec

  2. #12

    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD

    You might want to check the event logs or performance to see if there are any clues there.

    Performance tracks startup and shutdown - it might have something or it might not get that far when the shutdown hangs.
      My System SpecsSystem Spec

  3. #13

    Posts : 30
    Windows 8.1 Pro with Media Center 64-bit

    I cant find shutdown logs in performance monitor. Can you tell me where to navigate please?
      My System SpecsSystem Spec

  4. #14

    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD

    Hmmm, they're not where I thought they would be.

    Try this instead.

    Download and unzip this event view (filters Critical & Error) - import it into your Even view and select the custom view.


    Since it's not clear what is causing this - you'll have to dig through the logs and see what jumps out. If you know a date and time, that would narrow down your log investigation.
      My System SpecsSystem Spec

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shutdown black screen power stays on

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