Problem ! I can't delete a file in my users

brutal

New Member
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6
Location
Montreal
I have download a bad files and he have a ''Malware'' or virus, My Malware or my anti-virus have delete the infection but the document I can't erase and he have nothing in ?

If he have a clue for that, give me, I appreciate ! :D

Regards
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    x551ca
    CPU
    Asus
    Motherboard
    Intel® ULV Pentium® 2117U Processor
    Memory
    DDR3 1600 MHz SDRAM
    Graphics Card(s)
    Integrated Intel® HD Graphics
    Browser
    Firefox
    Antivirus
    Eset Nod32 2014
Is it a file or a folder you are trying to delete and do you get an error message when you try to delete it?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Folder, try again and no detail, don't located and I think he can have a key or process running..

I have try safemode with sfc /scannow can make nothing and

I try normal mode sfc /scannow and reboot
none

I'm block, I have go in '' regedit '' look which key or process can block but no clue and I don't touch '' Administrator '' in folder because last time I have commit error
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    x551ca
    CPU
    Asus
    Motherboard
    Intel® ULV Pentium® 2117U Processor
    Memory
    DDR3 1600 MHz SDRAM
    Graphics Card(s)
    Integrated Intel® HD Graphics
    Browser
    Firefox
    Antivirus
    Eset Nod32 2014
Make a note of the folder the file is in, boot into Safe Mode, use explorer to treeclimb to that folder, see if you can delete that file.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Whitewolf, great reminder! I've used that free program before :)
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Another solution would be use Lock Hunter to see what is actually blocking file access. And if you cannot unlock the file you can always boot from a Linux live cd to delete the corresponding file.
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self built
    CPU
    AMD FX-8350
    Motherboard
    Gigabyte GA-990FXA-UD7 Rev. 3
    Memory
    16 GB
    Graphics Card(s)
    Zotac GTX 770 Amp 2 GB
    Browser
    Firefox
    Antivirus
    GDATA Internet Security
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