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- 86
Hello,
I have been having problems with my computer ever since I hooked my Wireless Printer up to it. The error I am trying to fix right now is in the event viewer, every time I boot my machine I get the error below 4 times.
I do not know why I keep getting that error, and I really would like it fixed. The thing I do not understand is that the printer works fine, I tell it to print, and it prints. However, I always get an error message on the computer saying it was unable to print. Even thought I have the documents right here.
The Printer is a HP Photosmart with ePrint. I only turn the printer on when I need to print, and I would like the computer to only communicate with it when I need to print. I found that if I disable the Print Spooler Service, the problem is fixed. The issue is I need to Print Spooler to print, so its not worth turning off.
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 1/27/2015 9:26:50 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: SYSTEM
Computer: Jimmy-PC
Description:
Installing printer driver - failed, error code 0xBC8, HRESULT 0x80070BC8. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2015-01-27T14:26:50.250209200Z" />
<EventRecordID>421</EventRecordID>
<Correlation />
<Execution ProcessID="1664" ThreadID="3120" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>Jimmy-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>FindLatestCoreDrivers</Label>
<Message>Unable to find core dependency (see additional info for driver GUID)</Message>
<AdditionalInfo>{D20EA372-DD35-4950-9ED8-A6335AFE79F5}</AdditionalInfo>
<InfPath>-</InfPath>
<DriverName>-</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows NT x86</ProcessorArchitecture>
<PackageAware>Package aware</PackageAware>
<CoreDriverDependencies>{D20EA372-DD35-4950-9ED8-A6335AFE79F5}</CoreDriverDependencies>
<LastError>0xbc8</LastError>
<HResult>0x80070bc8</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>
I have been having problems with my computer ever since I hooked my Wireless Printer up to it. The error I am trying to fix right now is in the event viewer, every time I boot my machine I get the error below 4 times.
I do not know why I keep getting that error, and I really would like it fixed. The thing I do not understand is that the printer works fine, I tell it to print, and it prints. However, I always get an error message on the computer saying it was unable to print. Even thought I have the documents right here.
The Printer is a HP Photosmart with ePrint. I only turn the printer on when I need to print, and I would like the computer to only communicate with it when I need to print. I found that if I disable the Print Spooler Service, the problem is fixed. The issue is I need to Print Spooler to print, so its not worth turning off.
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 1/27/2015 9:26:50 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: SYSTEM
Computer: Jimmy-PC
Description:
Installing printer driver - failed, error code 0xBC8, HRESULT 0x80070BC8. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2015-01-27T14:26:50.250209200Z" />
<EventRecordID>421</EventRecordID>
<Correlation />
<Execution ProcessID="1664" ThreadID="3120" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>Jimmy-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>FindLatestCoreDrivers</Label>
<Message>Unable to find core dependency (see additional info for driver GUID)</Message>
<AdditionalInfo>{D20EA372-DD35-4950-9ED8-A6335AFE79F5}</AdditionalInfo>
<InfPath>-</InfPath>
<DriverName>-</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows NT x86</ProcessorArchitecture>
<PackageAware>Package aware</PackageAware>
<CoreDriverDependencies>{D20EA372-DD35-4950-9ED8-A6335AFE79F5}</CoreDriverDependencies>
<LastError>0xbc8</LastError>
<HResult>0x80070bc8</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>
My Computer
System One
-
- OS
- Windows 8 Home Premium
- Computer type
- PC/Desktop