halfpenny1
New Member
- Messages
- 17
Hi folks
My wife's new ASUS notebook operates on Windows 8.0 and we uploaded the free MS Office 2013 package that came with it. All was well for two weeks but a few days ago she was unable to view videos from Youtube, Iplayer, BBC news etc although the sound track was playing OK, indicating that the downloading/streaming is working OK. In an attempt to resolve the problem, we used the system restore factory settings facility which involved the reloading of Windows 8. The video player then worked OK and she could view videos on the notebook. However, upon reinstalling the Office 2013 package the problem returned and once again unable to view videos.
The notebook is under guarantee so can anyone advise if there's a quick fix for this problem or should we return it to the shop fro advice/remedy.
Any advice would be much welcomed and appreciated
My wife's new ASUS notebook operates on Windows 8.0 and we uploaded the free MS Office 2013 package that came with it. All was well for two weeks but a few days ago she was unable to view videos from Youtube, Iplayer, BBC news etc although the sound track was playing OK, indicating that the downloading/streaming is working OK. In an attempt to resolve the problem, we used the system restore factory settings facility which involved the reloading of Windows 8. The video player then worked OK and she could view videos on the notebook. However, upon reinstalling the Office 2013 package the problem returned and once again unable to view videos.
The notebook is under guarantee so can anyone advise if there's a quick fix for this problem or should we return it to the shop fro advice/remedy.
Any advice would be much welcomed and appreciated
My Computer
System One
-
- OS
- Windows 8.0