Hello Eight Forums,
New HP Notebook. One month power on. W8.1 64bit
Setup with Classic Shell and Fast Startup Off
Have to decide next week. If I should return for new machine exchange or keep with two known issues.
1) Sleeps on timer okay. Just cannot wake from Sleep. Tap space bar. Black screen goes gray. Times to black.
Noticed ethernet lite not on. Plug is clear plastic with white led normally on and on during startup.
Suspect power to NIC not satisfied so, no wake from Sleep. Have to force shutdown. Startup is normal. Forced shutdown is not flagged prompting startup options.
2) igfx Tray Module has stopped working pops dialog box on some startups.
HP and I have been round and round. HP wants me to contact Microsoft. We all know that's not fun. HP is bad enough. Always leaving remote session with machine worse for the experience.
HP went through settings and drivers. HP un-installed, re-installed over-installed and updated drivers till they were exhausted. Using HP Support Assistant and pulling soft paks from HP.com.
Then came the requisite System Recovery. Then came more BS.
Yesterday, after a Device Manager graphics driver un-install / install. Windows Update offered it's two cents with an Intel HD Graphics update.
I can return to Staples for new same machine. No harm. No foul. No cost. New warranty period.
Machine worked no issues afaik for two weeks. Then BIOS and UEFI manual pull updates via HP Support Assistant. No issues. Then on HP recommend. Reluctantly updates HP updates waiting in Support Assistant queue. Intel HD Graphics Driver SP68117, Realtek LAN SP68120 and Realtek HD Audio SP69618
I believe the igfx Tray Module is cosmetic. I may open Intel HD Graphics Control Panel Icon to access Intel Graphics UI. Tray Module I believe is just the System Tray Icon. Which I may also access via right click desktop context menu. Graphics Properties and Options. Have no need to play with graphics. Default no issue.
Wake from Sleep sans a forced shutdown would be nice....
Comments ~ Suggestions ~ Please
Tried to attach powercfg.exe /energy report. HTML would not open in browser or attach from Notepad as HTML
Bottom line of huge text doc << No energy efficiency problems were found. No information was returned.>>
New HP Notebook. One month power on. W8.1 64bit
Setup with Classic Shell and Fast Startup Off
Have to decide next week. If I should return for new machine exchange or keep with two known issues.
1) Sleeps on timer okay. Just cannot wake from Sleep. Tap space bar. Black screen goes gray. Times to black.
Noticed ethernet lite not on. Plug is clear plastic with white led normally on and on during startup.
Suspect power to NIC not satisfied so, no wake from Sleep. Have to force shutdown. Startup is normal. Forced shutdown is not flagged prompting startup options.
2) igfx Tray Module has stopped working pops dialog box on some startups.
HP and I have been round and round. HP wants me to contact Microsoft. We all know that's not fun. HP is bad enough. Always leaving remote session with machine worse for the experience.
HP went through settings and drivers. HP un-installed, re-installed over-installed and updated drivers till they were exhausted. Using HP Support Assistant and pulling soft paks from HP.com.
Then came the requisite System Recovery. Then came more BS.
Yesterday, after a Device Manager graphics driver un-install / install. Windows Update offered it's two cents with an Intel HD Graphics update.
I can return to Staples for new same machine. No harm. No foul. No cost. New warranty period.
Machine worked no issues afaik for two weeks. Then BIOS and UEFI manual pull updates via HP Support Assistant. No issues. Then on HP recommend. Reluctantly updates HP updates waiting in Support Assistant queue. Intel HD Graphics Driver SP68117, Realtek LAN SP68120 and Realtek HD Audio SP69618
I believe the igfx Tray Module is cosmetic. I may open Intel HD Graphics Control Panel Icon to access Intel Graphics UI. Tray Module I believe is just the System Tray Icon. Which I may also access via right click desktop context menu. Graphics Properties and Options. Have no need to play with graphics. Default no issue.
Wake from Sleep sans a forced shutdown would be nice....
Comments ~ Suggestions ~ Please
Tried to attach powercfg.exe /energy report. HTML would not open in browser or attach from Notepad as HTML
Bottom line of huge text doc << No energy efficiency problems were found. No information was returned.>>
Attachments
Last edited:
My Computer
System One
-
- OS
- W8.1 64bit
- Computer type
- Laptop
- System Manufacturer/Model
- HP 17f065us
- CPU
- Intel Core i3 4xxx @ 1.90GHz Haswell ULT 22nm Technology
- Motherboard
- Hewlett-Packard 227F (U3E1)
- Memory
- 6.00GB Dual-Channel DDR3 @ 798MHz
- Graphics Card(s)
- Intel HD Graphics Family (HP)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- Generic PnP Monitor
- Screen Resolution
- 1600x900@60Hz
- Hard Drives
- 931GB TOSHIBA MQ01ABD100 (SATA)
- Internet Speed
- 50 / 50
- Browser
- FF
- Antivirus
- Norton