Solved After cloning to SSD explorer crashes every 10-20 seconds

E

etnguyen03

New Member
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Location
Virginia
I have just cloned my hard disk to a new SSD using the guide at Lifehacker. When I booted up using the new SSD, explorer crashes every 10-20 seconds and instantly re-appears. In Event Viewer, I saw this:

Code: 
[COLOR=#000000]Faulting application name: SolutoConsole.exe, version: 1.3.1414.1, time stamp: 0x520faf45[/COLOR]
[COLOR=#000000]Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22[/COLOR]
[COLOR=#000000]Exception code: 0xc0000374[/COLOR]
[COLOR=#000000]Fault offset: 0x00000000000f0d6c[/COLOR]
[COLOR=#000000]Faulting process id: 0x1694[/COLOR]
[COLOR=#000000]Faulting application start time: 0x01d022a6b8b012de[/COLOR]
[COLOR=#000000]Faulting application path: [B]c:\p[/B]rogram files\soluto\SolutoConsole.exe[/COLOR]
[COLOR=#000000]Faulting module path:[B] D:\[/B]WINDOWS\SYSTEM32\ntdll.dll[/COLOR]
[COLOR=#000000]Report Id: f773f7d6-8e99-11e4-831f-4ceb421eb9a9[/COLOR]
[COLOR=#000000]Faulting package full name:
[/COLOR]
[COLOR=#000000][FONT=Verdana]Faulting package-relative application ID:[/FONT]
[/COLOR]

For some reason, the Event Viewer log is referring to both drives. D: is my SSD, and C: is my HDD. I also saw this:

Code: 
[COLOR=#282828][FONT=helvetica]Faulting application name: WSHost.exe, version: 6.3.9600.17093, time stamp: 0x534765e9
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Exception code: 0xc0000005
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Fault offset: 0x000000000002a173
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting process id: 0x1b08
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting application start time: 0x01d022a63df4c20e
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting application path: D:\WINDOWS\WinStore\WSHost.exe
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting module path: C:\Windows\System32\combase.dll
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Report Id: abdd0889-8e99-11e4-831f-4ceb421eb9a9
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting package full name:
[/FONT][/COLOR]
[COLOR=#282828][FONT=helvetica]Faulting package-relative application ID:
[/FONT][/COLOR]

The problem is probably that the SSD needs to be C:, and the HDD needs to be something else. Is there a way to fix this? I am running Windows 8.1 on an HP Pavilion dv7-6c43cl. I have tried running "sfc" and Malwarebytes, and as a side note, a repair install is not possible as I only have ~45 GB left of 240 GB.

Thanks!

 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv7-6c43cl
    CPU
    Intel Core i7-2670QM
    Memory
    8 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Internal + Dell External
    Screen Resolution
    1600x900
    Hard Drives
    Crucial M500 240GB
    HGST Travelstar 750 GB
    Mouse
    Trackpad
    Browser
    IE 10
    Antivirus
    Windows Defender + MBAM Pro
Found this per Captain Jack Sparrow on 7 Forums...

[info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

5. If you still have the problem we have to investigate more then download the below Registry file

Download : Registry Fix

  1. Right click on the .reg file and click on Merge.
  2. Click on the Run button in the Security Warning pop-up.
  3. Click on Continue (UAC), Yes, and OK when prompted.
Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

Thanks to Andre.Ziegler for creating the Registry file


Hope this helps,
Captain

Click to expand...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Asus UX51VZ-US71T
    CPU
    Intel Core i7
    Motherboard
    Asus
    Memory
    8 Gb
    Graphics Card(s)
    Nvidia 650m
    Monitor(s) Displays
    1
    Screen Resolution
    1080p
    Hard Drives
    RAID 0 256 GB Gumstick SSD drives totalling 512 GB
    Mouse
    Razer Orochi Bluetooth
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Do you have Soluto app installed? try uninstalling it. If you have Ccleaner run it after then reboot.

Edit::info: an UUID could have changed
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
Cliff S said:
Do you have Soluto app installed? try uninstalling it. If you have Ccleaner run it after then reboot.

Edit::info: an UUID could have changed
Click to expand...

Error: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

YoloWaffle said:
Found this per Captain Jack Sparrow on 7 Forums...

[info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

5. If you still have the problem we have to investigate more then download the below Registry file

Download : Registry Fix

  1. Right click on the .reg file and click on Merge.
  2. Click on the Run button in the Security Warning pop-up.
  3. Click on Continue (UAC), Yes, and OK when prompted.
Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

Thanks to Andre.Ziegler for creating the Registry file


Hope this helps,
Captain

Click to expand...
Click to expand...

Dumps: View attachment LocalDumps.zip.

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv7-6c43cl
    CPU
    Intel Core i7-2670QM
    Memory
    8 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Internal + Dell External
    Screen Resolution
    1600x900
    Hard Drives
    Crucial M500 240GB
    HGST Travelstar 750 GB
    Mouse
    Trackpad
    Browser
    IE 10
    Antivirus
    Windows Defender + MBAM Pro
Solved! The guide at Lifehacker neglected to mention that the first boot with the SSD needs to be with only the SSD connected. Thanks for your help!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv7-6c43cl
    CPU
    Intel Core i7-2670QM
    Memory
    8 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Internal + Dell External
    Screen Resolution
    1600x900
    Hard Drives
    Crucial M500 240GB
    HGST Travelstar 750 GB
    Mouse
    Trackpad
    Browser
    IE 10
    Antivirus
    Windows Defender + MBAM Pro
In the future, you need to know that Windows will automatically assign the C: drive letter to the partition you're running that contains the OS files.

What you did was what I was going to suggest: boot with only the SSD connected. That will force the SSD OS partition to get the C: drive letter. Then, connect the HDD. That will then get assigned D: (or something higher in the alphabet).
 

My Computer

System One

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