Laptop Crashes When left/right clicking a large file

frank1985

New Member
Messages
23
My laptop crashes when left/right clicking any large movie file over 6GB. I've been having this problem for a while and it's incredibly frustrating having to power my laptop off each time. It happens on both my C: Drive and external HD

Things I've tried:

Defragmentation
CC Reg Cleaner + General Cleanup
Malwarebytes Scan
sfc /scannow
dism /online /cleanup-image /restorehealth
chkdsk c: /f /r

I've also run ShellExView and disabled non microsoft context menu handlers one by one.

Any help would be much appreciated

Frank
 
Last edited:

My Computer

System One

  • OS
    windows 8
I posted this 3 weeks ago and still haven't resolved the issue. The problem occurs even without clicking - just hovering over the file briefly with the cursor is enough to make my computer crash. Any help would be much appreciated
 

My Computer

System One

  • OS
    windows 8
It sounds as though you've done a thorough test (in post# 1).

Is this only a problem with video? (of a certain kind avi, mov, wmv?)
I got the large part ;)

Try looking at how your system is indexed. If the file(s) are being indexed for content, large files might cause an issue. I've found a few problems were related to Search, the crawler, and indexing. Some I couldn't figure out how they were connected, but revisiting the index fixed the issue

First, if the files are in a folder that is included in a Library, remove that folder from the Library. Libraries are automatically indexed.

Then open Control Panel -> Indexing Options
Press the [Modify] button

Press the [Show all locations] button
Deselect entries that don't hold personal data
Press [OK]

Press the [Advanced] button
Press the [Rebuild] button
Press [OK]
Press [Close]

The Index will be rebuilt - it might take a few hours. Think about doing this over night.

Basically, you do NOT want the content of large files included in the index.

That's about all I can think of, good luck.
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
What program are you opening the video files with?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Have you tried reloading VLC, or opening VLC then opening the file? It could be that either VLC is corrupt, or your video files are corrupt.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
One year later and i'm still experiencing this issue. It's not just limited to video files, but even audio files, or folders large in size. Basically my system crashes when either selecting an icon, or hovering over it with the cursor to check file size, date created etc.

I'm determined to get to the bottom of this as I'm fed up of having to shut my laptop down with the power button. I need this laptop for work and can't afford to damage it any further.
 

My Computer

System One

  • OS
    windows 8

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
I am assuming that this could be related to a default program that is used to open your media (audio/video) files. Using the post above mine, try seeing if you can change the association of a certain video type to open using a different media player (try Media Player Classic https://mpc-hc.org/). Then left/right click on that media file, does the same thing happen? If that fixes it, try to reinstall your VLC and hope it would work.
 

My Computer

System One

  • OS
    Windows 8.1 Professional (64-Bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Pentium GPU G2020 2.90GHz
    Motherboard
    P8B75-M - CSM
    Memory
    8.00 GB
    Graphics Card(s)
    Nvidia GeForce 8400GS
    Monitor(s) Displays
    ASUS VS247
    Screen Resolution
    1280 x 720
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