Very unhappy.

ctyson68

New Member
Messages
4
I received a Lenovo edge 15 for Christmas,with 8.1 installed on it. So last night I shut down my pc like I normally would, waiting for it to be completely shut down before closing the screen. This afternoon when I pressed the power button, guess what I'm greeted with, a freaking black screen. No boot screen or anything. I can only move my mouse! And this is a brand new computer,with only a game installed on it! What the heck is happening,I really am thinking about returning the darn thing.

Any help is appreciated.
 

My Computer

System One

  • OS
    8
No new computer should do that. Return it for replacement of repair while you still can. The problem could be a number of things so don't break your head trying to figure it out, let them fix the problem. It is unfortunate but every so often it happens.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
remove battery ,and power plug, hold power button in for about 1 minute ,ig it still dosnt boot to windows ,do as suggested and take it back and let them fix it ,good luck
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I would suggest getting it replaced within the return period and not dealing with the problem.
And that issue (cursor with black background) sounds operating system related IMO.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome
I'd also take it back to be point of sale. Let them handle the problem, it's a new laptop, it has to work without issues.
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self built
    CPU
    AMD FX-8350
    Motherboard
    Gigabyte GA-990FXA-UD7 Rev. 3
    Memory
    16 GB
    Graphics Card(s)
    Zotac GTX 770 Amp 2 GB
    Browser
    Firefox
    Antivirus
    GDATA Internet Security
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