Windows 8 and 8.1 Forums

Factory Reset Stuck Windows 8.1

  1. #1

    Posts : 1
    Windows 8.1

    Factory Reset Stuck Windows 8.1

    Hi my recently purchased HP 15 Notebook started freezing a lot and the disk light was staying on continuously. I spoke to a technician and he instructed me to perform a PC reset.

    After waiting several hours I realised my PC was stuck at 41% and then after waiting several more hours to see if it would continue it said "There was an error resetting your PC. No changes have been made". I am able to use my PC in Safe Mode but if I perform a Virus Scan or use chkdsk it freezes after some time.

    Still unsure what to do. Any help is greatly appreciated!

      My System SpecsSystem Spec

  2. #2

    Posts : 2,614
    Windows 3.1 > Windows 10

    Control Panel > Recovery > create a recovery drive..

    Boot from recovery media and select refresh..
      My System SpecsSystem Spec

Factory Reset Stuck Windows 8.1

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