wellywu
New Member
- Messages
- 18
- Location
- Nutley, NJ
I have a Lenovo IdeaPad Y510P and I use Microsoft Windows 8.1 Professional with Media Center Update 1 64 bit. Recently, I've been having problems with the Netflix, Hulu, and Next Issue modern UI apps that I downloaded from the Windows Store. I can launch the apps, but it won't allow me to log into my accounts so that I can view my content. I pay for these subscriptions along with others. Windows Media Center won't allow me to install the Netflix app and it crashes every time I try to install it. I am very computer savvy, but I have to admit that I need help on these issues. When I launch the Netflix app, it keeps spinning the circle and I never get to view my content. When I launch the Hulu app, it exits with a DJ1 error code. When I try to log into my Next Issue app, it says invalid login credentials. I have contacted Netflix and Next Issue for technical support, but they can't help me. Official technical support seems worthless right now. I've synchronized my licenses, uninstalled and re-installed the apps, and I've used the official Microsoft App troubleshooter. If you need more information from me, then tell me what you need and I'll be able to furnish the technical information. Also, the nVidia Geforce Experience software application keeps crashing on me. Several days ago, everything was working just fine. The most recent system change I did was to try to install the 720+ MB optional Microsoft update KB3000850 which failed. I'm not sure if this caused my problems, but it's the last thing that I remember doing on a system level.
Can you guys help me to get my apps to work? Thank you.
Can you guys help me to get my apps to work? Thank you.
My Computer
System One
-
- OS
- Microsoft Windows 8.1 Professional with Media Center Update 64 bit
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo IdeaPad Y510P
- CPU
- Intel Core i7-4700MQ
- Memory
- Crucial Ballistix Sport 1600 MHz SODIMM RAM
- Graphics Card(s)
- DUAL nVidia Geforce GT 755M SLi 4 GB GDDR5 VRAM
- Sound Card
- Oppo Digital HA-1 and CEntrance HiFi-M8 LX XL4 and Logitech G35
- Screen Resolution
- 1920 X 1080P
- Hard Drives
- Crucial M550 SATA-III 6 GB/s 1.0 TB SSD
Transcend M.2 42 mm NGFF SATA-III 6 GB/s 256.00 GB SSD
- PSU
- Lenovo 170 watt per hour power adapter
- Cooling
- Dual internal fans
- Keyboard
- Lenovo Accutype with red backlit keys
- Mouse
- Logitech Proteus Core G 502
- Internet Speed
- Verizon FiOS Quantum 75 MB/s symmetrical
- Browser
- Microsoft Windows Internet Explorer 11 64 bit
- Antivirus
- Microsoft Defender