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Hi, I hope someone can help me. I’m trying to refresh my laptop as I’m having some problem’s I cannot resolve.
At present I’m running windows 8.1 32 bit BUT originally it was running Vista and I upgraded on line via the Microsoft download assistant.
When I try to refresh my pc I get a message saying “Some files are missing, you’re windows installation or recovery media will provide these files”
This is where I begin to get lost, the only discs I have are the ones that came with my Dell laptop which will be for Vista.
I can follow Dells instructions for a factory reset but I would lose office 2010 and windows 8. Although I have the windows 8 license key I have read that it cannot be used for a complete install just a upgrade.
I have read tutorials on making recovery media onto a USB device. But none of these seem to cover my situation i.e. upgrading from Vista.
I have tried contacting Microsoft support UK but it seems they have technical problems with their support website. LOL what chance have I got.
Thanks in advance all ideas solutions welcome.
At present I’m running windows 8.1 32 bit BUT originally it was running Vista and I upgraded on line via the Microsoft download assistant.
When I try to refresh my pc I get a message saying “Some files are missing, you’re windows installation or recovery media will provide these files”
This is where I begin to get lost, the only discs I have are the ones that came with my Dell laptop which will be for Vista.
I can follow Dells instructions for a factory reset but I would lose office 2010 and windows 8. Although I have the windows 8 license key I have read that it cannot be used for a complete install just a upgrade.
I have read tutorials on making recovery media onto a USB device. But none of these seem to cover my situation i.e. upgrading from Vista.
I have tried contacting Microsoft support UK but it seems they have technical problems with their support website. LOL what chance have I got.
Thanks in advance all ideas solutions welcome.
Last edited:
My Computer
System One
-
- OS
- windows 8 pro