cbiweb
New Member
- Messages
- 16
- Location
- Nova Scotia, Canada
New Windows 8.1 laptop, one week old, no malware of any kind, working perfectly fine until just a few minutes ago.
I have the taskbar customized with shortcuts that I use all the time. Suddenly, clicking one of them does nothing. Whether it's a browser or Notepad or whatever, it simply does not open. There is only the little circle that shows the computer us working on it.
At the same time, all desktop icons also stop working.
I cannot open ANYTHING from the taskbar, not even the start menu.
Ctrl+alt+del also does not work, so I can't get into Task Manager.
Everything else keeps working with no problems. The mouse works, and if there is already a browser open I can still surf the Web and everything. I just can't use the taskbar, desktop and Task Manager.
Oh, and the taskbar eventually turns from transparent to solid colour.
My only recourse is to do a hard shut down by holding the power button until the laptop shuts off.
In 15 years of computing, I've never seen anything like this. Any ideas?
I have the taskbar customized with shortcuts that I use all the time. Suddenly, clicking one of them does nothing. Whether it's a browser or Notepad or whatever, it simply does not open. There is only the little circle that shows the computer us working on it.
At the same time, all desktop icons also stop working.
I cannot open ANYTHING from the taskbar, not even the start menu.
Ctrl+alt+del also does not work, so I can't get into Task Manager.
Everything else keeps working with no problems. The mouse works, and if there is already a browser open I can still surf the Web and everything. I just can't use the taskbar, desktop and Task Manager.
Oh, and the taskbar eventually turns from transparent to solid colour.
My only recourse is to do a hard shut down by holding the power button until the laptop shuts off.
In 15 years of computing, I've never seen anything like this. Any ideas?
My Computer
System One
-
- OS
- Windows 8.1 x64
- Computer type
- Laptop
- System Manufacturer/Model
- HP Pavilion 17 Notebook
- CPU
- AMD A10-5745M APU with Radeon(tm) HD Graphics
- Motherboard
- Hewlett-Packard 22C7 90.10
- Memory
- 12GB
- Graphics Card(s)
- AMD Radeon HD 8610G
- Sound Card
- (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
- Monitor(s) Displays
- Generic PnP Monitor (17.1"vis)
- Screen Resolution
- 1600 x 900
- Hard Drives
- 1TB HGST HTS541010A9E680 SATA
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 14.46Mbps upload; 1.01Mbps download
- Browser
- Opera, Chrome, Firefox, Slimjet, Internet Explorer
- Antivirus
- Outpost Security Suite