Lost all USB2/3 in Windows 8.1

tmyc

Member
Member
Messages
29
Location
Michigan/Hawaii
I was gone for 5 days and I came back to NO USB's working. There were no power outages or anything like that. I called Asrock my board iis Z87 Extreme11/ac P1.10, and the told me to reset the Cmos.
F2 to UEFI
then F9 hit enter
then F10 hit enter.

That worked after I talked to them. Then today when I woke up its back to no USB. Now I've tried the above many times including not having any USB plugged in and I can't get the USB's back on. My Keyboard is connected to the old PS2 port so its not affected fortunately. Need some help please.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    First Build
    CPU
    Intel Haswell I7 4770K (3.5GHz)
    Motherboard
    AsRock Z87 Extreme11/ac
    Memory
    32g RipJaws
    Graphics Card(s)
    EVGA GeForce GTX 780 Ti Superclocked w/ACX Cooler 3GB GDDR5 384bit
    Sound Card
    Creative Sound Blaster ZxR
    Monitor(s) Displays
    Samsung SyncMaster T260HD
    Hard Drives
    (1) Samsung Electronics 840 EVO-Series 1TB 2.5-Inch SATA III
    (4) Western Digital Black 4TB SATA III 7200 RPM 64 MB Cache
    PSU
    AX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Case
    Obsidian Series® 900D Super Tower Case
    Cooling
    Hydro Series™ H100i Extreme Performance CPU Cooler
    Mouse
    Logitech V470 Wireless
    Internet Speed
    65 Down
    Browser
    Chrome
    Antivirus
    Eset Smart Security
    Other Info
    This is a first build for me. My last computer was a Dell Dimension 8200 from 2000. I have had no problems with this new build. Started up from day one. I'm sort of proud of myself for this.

    I am Looking for a nice 28+ inch 4k Monitor. Any suggestions?
I'm trying to fix this. I called ASrock and they said that I'm still in Warranty and it sounds like the USB header is not working because I'm getting no yellow Exclamation marks in the device manager. If this is the case then I've got to send the Motheboard and they will replace it. DOES This sound RIGHT? If I do this then I will be without a computer for probably a week and 1/2.

Any thoughts?
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    First Build
    CPU
    Intel Haswell I7 4770K (3.5GHz)
    Motherboard
    AsRock Z87 Extreme11/ac
    Memory
    32g RipJaws
    Graphics Card(s)
    EVGA GeForce GTX 780 Ti Superclocked w/ACX Cooler 3GB GDDR5 384bit
    Sound Card
    Creative Sound Blaster ZxR
    Monitor(s) Displays
    Samsung SyncMaster T260HD
    Hard Drives
    (1) Samsung Electronics 840 EVO-Series 1TB 2.5-Inch SATA III
    (4) Western Digital Black 4TB SATA III 7200 RPM 64 MB Cache
    PSU
    AX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Case
    Obsidian Series® 900D Super Tower Case
    Cooling
    Hydro Series™ H100i Extreme Performance CPU Cooler
    Mouse
    Logitech V470 Wireless
    Internet Speed
    65 Down
    Browser
    Chrome
    Antivirus
    Eset Smart Security
    Other Info
    This is a first build for me. My last computer was a Dell Dimension 8200 from 2000. I have had no problems with this new build. Started up from day one. I'm sort of proud of myself for this.

    I am Looking for a nice 28+ inch 4k Monitor. Any suggestions?
I suppose I would ask if anything else on the system was having problems. If all the USB ports are out, I would first remove all devices from those ports, which might even mean removing any motherboard to port connections or any thing else, such as Card Readers.

But perhaps there is a problem with the power on those ports for some reason. Maybe the 5 v power is having problems.

But if everything else is working, it doesn't appear you might have a choice. I believe what they had you do was to reset the Bios Defaults on that system. If it quit working after that, I don't know how anything in the Bios might have been changed to cause the problem to reoccur.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Maybe of some help. I have been testing Win 10 Preview and the same thing happened to me, came good with an OS reinstall. Just a thought.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    AMD Dual Core 3.2
    Motherboard
    Asrock
    Memory
    8 Gig
I had a similar problem on my Dell 1545 a couple of years ago after a tablet tired to charge from one of the laptop USB ports. What worked to restore the the USB function:

1. Turn off system.
2. Unplug power cord.
3. Remove any batteries (for a laptop).
4. Hold the power button down for 30 seconds or 1 minute to drain any remaining power.
5. Plug system in and try the USB ports.

The above procedure restored function to my USB ports.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit OEM
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 17R - 5737
    CPU
    Intel i5-4200U Processor (3M Cache, up to 2.6 GHz, UMA)
    Memory
    8 GB Dual Channel DDR3L 1600MHz (4GBx2) Memory
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17.3 inch LED Backlit Display with Truelife and HD+
    Screen Resolution
    1600 x 900
    Hard Drives
    Western Digital, 1-TB WD Blue SATA III, 5400 RPM, 8 MB Cache
    Mouse
    Microsoft Comfort Mouse 4500
    Internet Speed
    20 mb up / 17 mb down
    Browser
    Google Chrome 64-bit
    Antivirus
    MS Defender / Malwarebytes PRO
After talking to ASTROCK I had no exclamation Marks in my device manager. They said it was a bad USB Header on the board. They would replace the board. I had to send it back at my cost ($35 Fed ex ground or $100 2 day). They will send it back to me and they pay return shipping. I figure I won't be running for a couple weeks just because of shipping. They said all I would have to do is plug everything back in and I won't have to reinstall windows. Everything will work normal. I've never done anything like this, This is my first build. I hope I don't have any problems after its put back together.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    First Build
    CPU
    Intel Haswell I7 4770K (3.5GHz)
    Motherboard
    AsRock Z87 Extreme11/ac
    Memory
    32g RipJaws
    Graphics Card(s)
    EVGA GeForce GTX 780 Ti Superclocked w/ACX Cooler 3GB GDDR5 384bit
    Sound Card
    Creative Sound Blaster ZxR
    Monitor(s) Displays
    Samsung SyncMaster T260HD
    Hard Drives
    (1) Samsung Electronics 840 EVO-Series 1TB 2.5-Inch SATA III
    (4) Western Digital Black 4TB SATA III 7200 RPM 64 MB Cache
    PSU
    AX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Case
    Obsidian Series® 900D Super Tower Case
    Cooling
    Hydro Series™ H100i Extreme Performance CPU Cooler
    Mouse
    Logitech V470 Wireless
    Internet Speed
    65 Down
    Browser
    Chrome
    Antivirus
    Eset Smart Security
    Other Info
    This is a first build for me. My last computer was a Dell Dimension 8200 from 2000. I have had no problems with this new build. Started up from day one. I'm sort of proud of myself for this.

    I am Looking for a nice 28+ inch 4k Monitor. Any suggestions?
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