Chrisd12345
New Member
- Messages
- 4
I'm working on a friend's computer who is a photographer. 1000 gbs of pictures on a win 8 machine.
In the course of doing an automatic update, somehow her MSN password got screwed up. Easy enough to reset that. But on the login screen it shows that her computer is off line. Connecting it up to wireless or ethernet cable will tell you its connected, but there is still a red x by the the connection icon.
So the reset of the password cannot get to the computer? We are stuck out of the machine. I talked to HP service desk and they recommend backup of the data and reset back to the defaults but backing up 1 TB of data is going to take a week.
Is there a way to bypass the MSN signon? Is there a way to troubleshoot the network from the bios somehow? I'm running out of ideas.
She has 3 driver (4 TB of space) set up in a Raid configuration. So pulling the drives and retrieving the data with an adapter is impossible.
I would appreciate any ideas on how to get into this computer.
Thank you
Chris
In the course of doing an automatic update, somehow her MSN password got screwed up. Easy enough to reset that. But on the login screen it shows that her computer is off line. Connecting it up to wireless or ethernet cable will tell you its connected, but there is still a red x by the the connection icon.
So the reset of the password cannot get to the computer? We are stuck out of the machine. I talked to HP service desk and they recommend backup of the data and reset back to the defaults but backing up 1 TB of data is going to take a week.
Is there a way to bypass the MSN signon? Is there a way to troubleshoot the network from the bios somehow? I'm running out of ideas.
She has 3 driver (4 TB of space) set up in a Raid configuration. So pulling the drives and retrieving the data with an adapter is impossible.
I would appreciate any ideas on how to get into this computer.
Thank you
Chris
My Computer
System One
-
- OS
- win 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP Envy