Windows 8 and 8.1 Forums

Explorer.exe crash/hang until I force shutdown

  1. #1

    Posts : 6
    Windows 8.1 64-bit (6.3, Build 9600)

    Explorer.exe crash/Bluetooth problem/BSOD - general use

    So explorer.exe has been crashing once in a while after I reboot my PC from a sleep state. I tried troubleshooting it myself but to no avail. There is also a windows error in event viewer.


    Explorer.exe Freeze/hangs indefinitely, cannot restart/end task via task manager via ctr+shift+esc, or ctrl+alt+del.
    Task manager may not even open at times.

    Session "Ara Trace Session" failed to start with the following error 0xC0000022

    Attempted Solution:

    sfc /scannow

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    I've have refreshed my PC before but this has done nothing.

    I do have Classic Shell installed, but I don't think it would be the problem.
    Also, I do not want to reformat/refresh again if it is avoidable.
    And when I mean by force shutdown I mean holding the power button for 5s+
    Any advice tip or instructions to troubleshooting this is greatly appreciated so thank you in advance!

    [update -20014.10.25]

    Have done memtest86+, have done another round of sfc /scannow and DISM RestoreHealth.
    Have recently gotten a BSOD with DPC_WATCHDOG_VIOLATION
    Bluetooth has stopped working as required.
    Mouse will not connect to the PC, mouse cannot be uninstalled.
    Last edited by whiteboo; 25 Oct 2014 at 00:40. Reason: title

      My System SpecsSystem Spec

  2. #2

    Given that sleep is basically suspend to RAM, my first step would be to get a copy of memtest86+ and let it run overnight. You shouldn't get any errors, though you can probably ignore it if you only get the odd error here and there. If you're getting a never-ending stream of errors, you've found at least A problem. It may not necessarily be THE problem you're having, but it is a strong candidate.
      My System SpecsSystem Spec

  3. #3

    I do not know if this helps but mine did the exact same thing when I tested Windows 10. On 8 mine is ok though.
      My System SpecsSystem Spec

  4. #4

    Posts : 6
    Windows 8.1 64-bit (6.3, Build 9600)

    Thanks, I'll get back to this thread as soon as I can get the memtest86 running.
      My System SpecsSystem Spec

  5. #5

    Posts : 6
    Windows 8.1 64-bit (6.3, Build 9600)

    I've ran memtest86+, no errors there. 4 passes

    A few more issues has come up though.
    After a windows update, I came across a BSOD with DPC_WATCHDOG_VIOLATION.
    And now my bluetooth mouse or driver is not working properly. (I cannot remove it either)
    It was working fine prior the watchdog bsod.
    Everytime I troubleshoot windows update, there is always some error to it.

    Also still getting the Session "Ara Trace Session" failed to start with the following error 0xC0000022

    I really do not want to restore/reformat windows 8 if it is avoidable.
    Last edited by whiteboo; 25 Oct 2014 at 00:29. Reason: additional bt info
      My System SpecsSystem Spec

Explorer.exe crash/hang until I force shutdown

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