Windows 8.1 Black Screen , it is fixed from MS or not ???

Jesper

New Member
Messages
11
Greetings to all

I have a question about a problem or an error (bug) in Windows 8.1 that causes black screen with the mouse cursor. It is a problem to Microsoft and its Windows Updates or it is caused by a problem with compatibility of graphics drivers? Something I read on the internet, it is said caused the update KB 2993651 which results cause BLACK SCREEN. It's been bug fixed or not?
 

My Computer

System One

  • OS
    Windows 8.1 PRO x64bit (update 1)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K Revision E1/L1 @3,9GHz 4C/8T
    Motherboard
    MSI Z77 Mpower BIOS Ver. 17.12
    Memory
    (4x4) 16GB RAM 1866MHz CL11 Corsair White Vengeance Low Profile 1.350V
    Graphics Card(s)
    2 WAY SLI x EVGA GTX 780 SuperClocked ACX (default clocks)
    Sound Card
    Integrated Realtek AC 898
    Monitor(s) Displays
    AOC i2369VM IPS LED LCD
    Screen Resolution
    1920x1080p (75Hz)
    Hard Drives
    2x SSD Samsung 840 PRO 120GB
    HDD WD Caviar Black 750GB
    PSU
    SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
    Case
    Bitfenix Colossus Venom Window
    Cooling
    Cooled by Phanteks and Bitfenix
    Keyboard
    E-Blue TypeX
    Mouse
    Genius X-G510
    Browser
    Mozilla Firefox Ver. 30.0
    Antivirus
    ESET Smart Security Ver. 7.0.317.4
One of these gave me a black screen with a cursor---

screenshot_142.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I had Windows 8.1 Update 1 on my computer last month but I must to uninstall it because I only got a black screen with the cursor in the lower left corner of the icon from the network after update and reboot computer. I had to do to downgrade to Windows 7, but I'm not by much excited because I like the speed and agility of the new Windows' 8.1 Update 1 in particular as regards the smoothness of games, since the system benefits from hyperthreading and Windows 7 has quite limited. I have the original ISO image file Windows Enterprise 8.1 Update 1 from the MSDN site, but I hesitate whether I go back to Windows 8.1, and hope that I fit black screen, or should I stay on Windows 7 and be happy that I have no problem with black screenale be limited HT or should I wait for Windows 9 These updates on your uploaded picture are the ones that MS has withdrawn from circulation and re-released for download from Windows Update, that should already be fixed, right? So one thing is clear, the problem is in the updates from windows update and compatibility of graphics drivers. If I installed Windows 8.1, and updated but missed the last,, Security Update 2,, and turn off the Windows Update, I should get a black screen?

My System Specification:
Intel Core i7 3770K @3,9GHz (Ivy Bridge)
16GB Ram (4x4) OC 1866MHz CL9 XMP (Corsair White Vengeance Low Profile)
MSI Z77 Mpower (Latest BIOS Ver.- 17.12)
2 Way SLI EVGA GTX 780 Superclocked ACX
SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
2x SSD Samsung 840 PRO 120GB
HDD WD Caviar Black 750GB
 

My Computer

System One

  • OS
    Windows 8.1 PRO x64bit (update 1)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K Revision E1/L1 @3,9GHz 4C/8T
    Motherboard
    MSI Z77 Mpower BIOS Ver. 17.12
    Memory
    (4x4) 16GB RAM 1866MHz CL11 Corsair White Vengeance Low Profile 1.350V
    Graphics Card(s)
    2 WAY SLI x EVGA GTX 780 SuperClocked ACX (default clocks)
    Sound Card
    Integrated Realtek AC 898
    Monitor(s) Displays
    AOC i2369VM IPS LED LCD
    Screen Resolution
    1920x1080p (75Hz)
    Hard Drives
    2x SSD Samsung 840 PRO 120GB
    HDD WD Caviar Black 750GB
    PSU
    SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
    Case
    Bitfenix Colossus Venom Window
    Cooling
    Cooled by Phanteks and Bitfenix
    Keyboard
    E-Blue TypeX
    Mouse
    Genius X-G510
    Browser
    Mozilla Firefox Ver. 30.0
    Antivirus
    ESET Smart Security Ver. 7.0.317.4
I have all current updates & my computer runs good.
{Except for the 2 I hid}

Before updating to 8.1 Pro I updated all my drivers & got all the latest Windows Updates.

I also use Macrium Reflect to image my system, in case an upgrade or update causes problems.

You could try it again & see what happens.

edit--- I suggest getting drivers from the drivers' website & not from Microsoft.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I do not know what to do now. I go into it or not. I am afraid that in turn get black screen, then it was just a waste of time when I uninstall Windows 7 Home Premium (x64) and installed Windows 8.1 Update 1 Enterprise (x64). If you would at least be able to post a small list of problematic updates that would be good to hide. This would help me a lot. All drivers for Windows 8.1 I downloading from the site Station-Drivers - NEWS and there is always talk about the latest drivers whether they are stable or a problematic. Drivers for the video card (I have 2 way SLI) I download from the site where Guru3D.com and there is always talk about the latest drivers whether they are stable or a problematic. Drivers from Windows Update installed only when the internet can not find the original driver. On graphics cards are not installing the drivers from Windows Update, I haven´t good experience with it, because it tends to install the complete package (GeForce Experience, 3D driver, HD audio, etc ...) I prefer a clean installation of graphic drivers and PhysX. I use to do a complete uninstallation of the DDU website www.wagnardmobile.com
I think the black screen may be due to the activation system? Because when I had Windows 8.1, then I tried many guides on the internet but none helped me. I even had a black screen even in safe mode
 

My Computer

System One

  • OS
    Windows 8.1 PRO x64bit (update 1)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K Revision E1/L1 @3,9GHz 4C/8T
    Motherboard
    MSI Z77 Mpower BIOS Ver. 17.12
    Memory
    (4x4) 16GB RAM 1866MHz CL11 Corsair White Vengeance Low Profile 1.350V
    Graphics Card(s)
    2 WAY SLI x EVGA GTX 780 SuperClocked ACX (default clocks)
    Sound Card
    Integrated Realtek AC 898
    Monitor(s) Displays
    AOC i2369VM IPS LED LCD
    Screen Resolution
    1920x1080p (75Hz)
    Hard Drives
    2x SSD Samsung 840 PRO 120GB
    HDD WD Caviar Black 750GB
    PSU
    SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
    Case
    Bitfenix Colossus Venom Window
    Cooling
    Cooled by Phanteks and Bitfenix
    Keyboard
    E-Blue TypeX
    Mouse
    Genius X-G510
    Browser
    Mozilla Firefox Ver. 30.0
    Antivirus
    ESET Smart Security Ver. 7.0.317.4
Maybe someone else will be able to offer better help.
I do things to my computer, that might mess it up, because I have Macrium & the factory recovery disks.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Maybe someone else will be able to offer better help.

There is a welcome help from everyone here on the forum, but thank you for your ideas and answers. Big THX to you David Bailey

I do things to my computer, that might mess it up, because I have Macrium & the factory recovery disks.

Where i can download the Macrium & the factory recovery software it maybe very helpfull for me. It is ISO Bootable file ?
 

My Computer

System One

  • OS
    Windows 8.1 PRO x64bit (update 1)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K Revision E1/L1 @3,9GHz 4C/8T
    Motherboard
    MSI Z77 Mpower BIOS Ver. 17.12
    Memory
    (4x4) 16GB RAM 1866MHz CL11 Corsair White Vengeance Low Profile 1.350V
    Graphics Card(s)
    2 WAY SLI x EVGA GTX 780 SuperClocked ACX (default clocks)
    Sound Card
    Integrated Realtek AC 898
    Monitor(s) Displays
    AOC i2369VM IPS LED LCD
    Screen Resolution
    1920x1080p (75Hz)
    Hard Drives
    2x SSD Samsung 840 PRO 120GB
    HDD WD Caviar Black 750GB
    PSU
    SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
    Case
    Bitfenix Colossus Venom Window
    Cooling
    Cooled by Phanteks and Bitfenix
    Keyboard
    E-Blue TypeX
    Mouse
    Genius X-G510
    Browser
    Mozilla Firefox Ver. 30.0
    Antivirus
    ESET Smart Security Ver. 7.0.317.4
Maybe someone else will be able to offer better help.

There is a welcome help from everyone here on the forum, but thank you for your ideas and answers. Big THX to you David Bailey

I do things to my computer, that might mess it up, because I have Macrium & the factory recovery disks.

Where i can download the Macrium & the factory recovery software it maybe very helpfull for me. It is ISO Bootable file ?

I have the paid Standard version because it supports a boot menu option.

Macrium Reflect FREE Edition - Information and download

I bought my recovery disks from Gateway, since my computer is a Gateway.
They are a set of 6 DVDs, not iso.

Someone else will have to help you with ISOs.
I know next to nothing about them.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Little did I surfed the web and look for the cause Black Screen or Blank Screen and I found this:

Security Update for Windows 8.1 for x64-based Systems (KB2982791)
will cause this issue on it's own.
and
Update for Windows 8.1 for x64-based Systems (KB2975719)
will also cause this even if KB2982791 is not installed.
All other updates from windows update are installed currently.

I found it on this webpage - win 8.1 August 12 updates - black screen after 2nd reboot - Microsoft Community





The question is, are problematic even the new updates that should fix this error? I hope that the new updates will already be repaired.
 

My Computer

System One

  • OS
    Windows 8.1 PRO x64bit (update 1)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K Revision E1/L1 @3,9GHz 4C/8T
    Motherboard
    MSI Z77 Mpower BIOS Ver. 17.12
    Memory
    (4x4) 16GB RAM 1866MHz CL11 Corsair White Vengeance Low Profile 1.350V
    Graphics Card(s)
    2 WAY SLI x EVGA GTX 780 SuperClocked ACX (default clocks)
    Sound Card
    Integrated Realtek AC 898
    Monitor(s) Displays
    AOC i2369VM IPS LED LCD
    Screen Resolution
    1920x1080p (75Hz)
    Hard Drives
    2x SSD Samsung 840 PRO 120GB
    HDD WD Caviar Black 750GB
    PSU
    SuperFlower LEADEX 80 Plus Platinum BLACK 1000W
    Case
    Bitfenix Colossus Venom Window
    Cooling
    Cooled by Phanteks and Bitfenix
    Keyboard
    E-Blue TypeX
    Mouse
    Genius X-G510
    Browser
    Mozilla Firefox Ver. 30.0
    Antivirus
    ESET Smart Security Ver. 7.0.317.4
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