Hi,
I am running Windows 8.1 Pro fully patched. Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.
I have tried: sfc /scannow & Dism /Online /Cleanup-Image /RestoreHealth
Event details:
explorer.exe
6.3.9600.17284
53f816dc
mfmp4srcsnk.dll
12.0.9600.17238
53d0c43e
c0000094
000000000008ed0f
c64
01cfcfa7da09d6ff
C:\Windows\explorer.exe
C:\Windows\System32\mfmp4srcsnk.dll
33c75840-3b9b-11e4-8295-a0b3cc81e897
I am running Windows 8.1 Pro fully patched. Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.
I have tried: sfc /scannow & Dism /Online /Cleanup-Image /RestoreHealth
Event details:
explorer.exe
6.3.9600.17284
53f816dc
mfmp4srcsnk.dll
12.0.9600.17238
53d0c43e
c0000094
000000000008ed0f
c64
01cfcfa7da09d6ff
C:\Windows\explorer.exe
C:\Windows\System32\mfmp4srcsnk.dll
33c75840-3b9b-11e4-8295-a0b3cc81e897
My Computer
System One
-
- OS
- Windows 8.1 Pro (x64)
- Computer type
- Laptop
- System Manufacturer/Model
- HP Pavilion G6-2100sy
- CPU
- AMD Dual-Core A6-4400M APU (2.70 GHz)
- Motherboard
- Hewlett-Packard 1849 (Socket FT1)
- Memory
- 4 GB Single-Channel DDR3 @ 803MHz
- Graphics Card(s)
- 512MB ATI AMD Radeon HD 7520G
- Sound Card
- IDT High Definition Audio CODEC
- Monitor(s) Displays
- Generic PnP Monitor
- Screen Resolution
- 1366 x 768 pixels
- Hard Drives
- 500GB Western Digital WDC WD5000LPVX-22V0T SATA
- Browser
- Nightly, Google Chrome, Internet Explorer
- Antivirus
- ESET Smart Security 8