Windows 8 and 8.1 Forums

Open Windows store with blank screen issue

  1. #1

    Posts : 2
    Wondows 8

    Open Windows store with blank screen issue

    I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
    Thoughts would be great! Thanks.

      My System SpecsSystem Spec

  2. #2

    Posts : 21,868
    64-bit Windows 10

    Hello thb, and welcome to Eight Forums.

    See if doing what's in the blue note box at the bottom of OPTION TWO in the tutorial below may allow SFC to repair the files afterwards.

    SFC /SCANNOW Command - Run in Windows 8

    If that still doesn't help with your Store, then see if going through the listed items in the tutorial below may.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps for now,
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Wondows 8

    Ran SFC scan 3 times with restarts. Still get cant repair error. Try using the DISM and get error #87. online/cleanup...etc not recognized.
    Can't open the power user items, due to black screen.
    May be stuck with a "refresh" trying to avoid that option because of slow DSL and downloading all my apps.
      My System SpecsSystem Spec

  4. #4

    Posts : 1,875
    Windows 10 Pro Prieview x64

    What are you typing for DSIM? Sounds like a misspelling or a missing space. Try copy/paste this to an elevated command prompt.

    Dism /Online /Cleanup-Image /RestoreHealth

    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

Open Windows store with blank screen issue

Similar Threads
Thread Forum
Blank Taskbar Icons for Windows Store Apps
On my Surface 3 Pro, in Windows 8, 8.1 and 10 (tech preview), my taskbar icons are blank for any Windows Store apps. The icons are normal for other apps (like MS Office, Explorer, etc...). I am betting it has something to do with a group policy. But I can't find anyone else out there with this...
General Support
Apps display splash screen but fail to open (incl Store)
I have a Lenovo G505s AMD A8 Laptop, fairly new to Windows 8 as this is my first platform running it. Not had the system long, but generally finding it ok except for this one problem thats decided to arise: All apps, including the Windows Store fail to launch when clicked. They display a splash...
Software and Apps
Store/Apps Will Not Open (Store crashes)
My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have helped. *Note*: My resolution has not changed. It is...
Software and Apps
How to get screen to blank and windows 8.1 to nap
A cry of help from one whose laptop refuses to screenblank and also to go to sleep. I've tried the usual by going to Power Options and making sure everything is in sync there but nought works. I'm wondering if the following will help. Will the download work in Windows 8.1. I am referring to what...
General Support
Issue with Graphics Card and Blank Screen?
I've had this issue for a very long time now, and it's still something I'm trying to work on, because if I don't fix it, it's going to ruin the games I play by blacking my screen out all the time. The graphics card I have is a Nvidia GeForce 9200. I have an Acer Aspire Windows 8 desktop...
Graphic Cards
Wake on LAN - Windows 8.1 - Blank Screen
Hi, I think I came up with a different issue on my WOL. It used to work before the 8.1 update. After update, it stopped working but not entirely. It does power the computer, but the screen stays blank / black and nothing else happen. In need to kill my Laptop by holding the power button to...
Network & Sharing
Windows 8 - Blank Screen After Install! Help
Hi all, new to the forum and hope someone can help! I had a quick search for Windows 8 yesterday and was shocked to see it was only 24.99 for an upgrade so I downloaded it, it installed and all went well. Then after about 2 to 3 minutes of starting to use it and playing around with the new design...
Installation & Setup

Eight Forums Android App Eight Forums IOS App Follow us on Facebook