Solved Window 8 - Getting black screen after logon. No boot disc

diverdown

New Member
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2
Hello all-
Purchased a Dell desktop with Win 8 on it through an employee purchase program. Also purchased MS Office and Photoshop Elements. When I received the computer it had no boot disc and none of the other add on software. Was instructed to call their support number that came with the unit and everything was installed via the internet except the OS and some other programs. So I have no boot disc.

OK, so I did an update to my McAfee software and I rebooted and logged on and now get the doomed black screen of death. Have a cursor. Can get to boot options (F12) or task manager but that's it. HELP please.

Thanks to all who can assist me.
 

My Computer

System One

  • OS
    Windos 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DELL

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
I suppose there are several types of Black Screens being encountered. But in another thread someone had that and could start Task Manager. It was suggested the Winkey be used to gain some access to the system. If you have not done so, you might try.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Thank you both. But need further assistance.

Nuccii - I cannot get to safe mode by shift+F8. I get some other utility (DOS based) that has other options, like a some sort of scan, Advanced, Boot Power, Security and Exit. There is something in there that says F9 Load Default but not sure if that will erase any of my add on applications. I tried using the above link to get to a safe mode and restore but unable to find.

Saltgrass - I can get to task manager and a command prompt but then what?


Thanks again for all those who assist.
 

My Computer

System One

  • OS
    Windos 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DELL

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
If you just hit the Winkey, what happens?

From Task Manger, can you start DWM.exe or msconfig.exe or explorer.exe?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
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