Solved Windows 8.1 Will not Boot After Last Autoupdate from MS

R

Ron AKA

New Member
Member
Messages
113
My memory is that on Thursday (Aug 14/2014) updates were installed when I shut the computer down in the evening. It started up normally on Friday. However this AM Saturday Aug 16, it will not boot up. I first get a screen saying "Preparing Automatic Repair" with a long pause. There is then a screen that only lasts a few seconds which says "Diagnosing your PC". When it goes away there is a screen with some options and a dialog something like this: Automatic Repair, Your PC did not start correctly, with the Options to Restart (which just starts the cycle again), or Advanced. One of the advanced options is to Refresh your system. I tried that, but it asks for a Windows install disk. I only have a 8.0 disk, and when I put it in, I get a message that the disk is not valid. Perhaps it is looking for version 8.1 which I do not have on a disk, and just updated to 8.1 on line. So that is a no go. I am afraid of the Restore Point option because I am unsure is restore is turned on, and when the last restore point might be.

Any suggestions? It seems highly suspicious that this may have been caused by the last MS update. I use a SSD for C: which has Windows installed on it. I also use a Win 8 Storages Spaces for data storage. Two HDDs are combined to one D:.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
My computer is still totally stoned. I can only get a menu of repair options, but even the Safe Mode options will not work. I can get the command line to kind of work, but it seems to think the default drive is now X:. I found this link which suggest this fix:

"Delete fntcache.dat from c:\windows\system32"

Any thoughts about the wisdom of doing that?

How do you get help from Microsoft? In over 20 years of using a PC I have never had to resort to that before.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Ron AKA said:
My memory is that on Thursday (Aug 14/2014) updates were installed when I shut the computer down in the evening. It started up normally on Friday. However this AM Saturday Aug 16, it will not boot up. I first get a screen saying "Preparing Automatic Repair" with a long pause. There is then a screen that only lasts a few seconds which says "Diagnosing your PC". When it goes away there is a screen with some options and a dialog something like this: Automatic Repair, Your PC did not start correctly, with the Options to Restart (which just starts the cycle again), or Advanced. One of the advanced options is to Refresh your system. I tried that, but it asks for a Windows install disk. I only have a 8.0 disk, and when I put it in, I get a message that the disk is not valid. Perhaps it is looking for version 8.1 which I do not have on a disk, and just updated to 8.1 on line. So that is a no go. I am afraid of the Restore Point option because I am unsure is restore is turned on, and when the last restore point might be.

Any suggestions? It seems highly suspicious that this may have been caused by the last MS update. I use a SSD for C: which has Windows installed on it. I also use a Win 8 Storages Spaces for data storage. Two HDDs are combined to one D:.
Click to expand...

I had the same problem. Did a system restore and then did all of the updates EXCEPT the optional one (which MS has now taken off the list). That resolved it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
Salamander said:
Ron AKA said:
My memory is that on Thursday (Aug 14/2014) updates were installed when I shut the computer down in the evening. It started up normally on Friday. However this AM Saturday Aug 16, it will not boot up. I first get a screen saying "Preparing Automatic Repair" with a long pause. There is then a screen that only lasts a few seconds which says "Diagnosing your PC". When it goes away there is a screen with some options and a dialog something like this: Automatic Repair, Your PC did not start correctly, with the Options to Restart (which just starts the cycle again), or Advanced. One of the advanced options is to Refresh your system. I tried that, but it asks for a Windows install disk. I only have a 8.0 disk, and when I put it in, I get a message that the disk is not valid. Perhaps it is looking for version 8.1 which I do not have on a disk, and just updated to 8.1 on line. So that is a no go. I am afraid of the Restore Point option because I am unsure is restore is turned on, and when the last restore point might be.

Any suggestions? It seems highly suspicious that this may have been caused by the last MS update. I use a SSD for C: which has Windows installed on it. I also use a Win 8 Storages Spaces for data storage. Two HDDs are combined to one D:.
Click to expand...

I had the same problem. Did a system restore and then did all of the updates EXCEPT the optional one (which MS has now taken off the list). That resolved it.
Click to expand...

I tried the Microsoft fix, but still have the same problem. I seem to have the restore option, but I don't know if I have any recent restore point. Does it tell you the date of the restore point? If not, I'm saving that option as a very last resort. It may take me back to the date of my update from 8 to 8.1.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Boot into safe mode and check installed updates. if you have KB2975719, uninstall it and reboot. This is the one that has caused the most problems and why Microsoft has pulled it.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Nuccii said:
Boot into safe mode and check installed updates. if you have KB2975719, uninstall it and reboot. This is the one that has caused the most problems and why Microsoft has pulled it.
Click to expand...

I broke down, and for the first time in over 20 years I called Microsoft for help. It was a bit of a wait and after I finally got a live tech on the line, the problem has been resolved. Safe Mode attempts did not work. They finally convinced me to use the System Restore. It appeared to fail, but on a reboot it brought up Windows for the first time since Friday, and displayed a message that it did work. Tech did a bunch of manual changes to the updates and registry, as well as reloaded updates twice. Took over an hour, and now seems to be working.

The Restore does bring up a screen and shows the restore point date options.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Good news for you...
Now make System Recovery Drive of your current OS.
Then prior to every windows update make a system restore point, or a backup.
 
Last edited:

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster
majulook said:
Good news for you...
Now make System Disks of your current OS.
Then prior to every windows update make a system restore point, or a backup.
Click to expand...

Sounds like a good idea. How do you do it?

1. Making a system disk for 8.1?
2. Restore point prior to windows update? Does that mean turning off auto update? and doing a manual Restore? If so how do you do that. From what I saw today, it appears Windows Updates to not automatically create a restore point. It was other software installations (like a Java update, and a Garmin update) that created available restore points for me.
 

My Computer

System One

  • OS
    Win 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    AMD FX-8350
    Motherboard
    Asus M5A99FX Pro R2.0
    Memory
    16 GB Viper 3 DDR3-2133
    Graphics Card(s)
    HIS Radeon HD 7770
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Asus PA248Q
    Screen Resolution
    1920x1200
    Hard Drives
    128 GB 840 Pro Samsung SSD
    2 x 1TB Seagate Barracuda (Storage Space - Simple)
    PSU
    Antec 550
    Case
    Antec Sonata II
    Cooling
    CoolerMaster TPC 812
    Keyboard
    CM Storm Quickfire XT Brn - wired PS/2
    Mouse
    Roccat Lua - wired USB
    Internet Speed
    15
    Browser
    IE10
    Antivirus
    MS Defender
Ron AKA said:
Salamander said:
Ron AKA said:
My memory is that on Thursday (Aug 14/2014) updates were installed when I shut the computer down in the evening. It started up normally on Friday. However this AM Saturday Aug 16, it will not boot up. I first get a screen saying "Preparing Automatic Repair" with a long pause. There is then a screen that only lasts a few seconds which says "Diagnosing your PC". When it goes away there is a screen with some options and a dialog something like this: Automatic Repair, Your PC did not start correctly, with the Options to Restart (which just starts the cycle again), or Advanced. One of the advanced options is to Refresh your system. I tried that, but it asks for a Windows install disk. I only have a 8.0 disk, and when I put it in, I get a message that the disk is not valid. Perhaps it is looking for version 8.1 which I do not have on a disk, and just updated to 8.1 on line. So that is a no go. I am afraid of the Restore Point option because I am unsure is restore is turned on, and when the last restore point might be.

Any suggestions? It seems highly suspicious that this may have been caused by the last MS update. I use a SSD for C: which has Windows installed on it. I also use a Win 8 Storages Spaces for data storage. Two HDDs are combined to one D:.
Click to expand...

I had the same problem. Did a system restore and then did all of the updates EXCEPT the optional one (which MS has now taken off the list). That resolved it.
Click to expand...

I tried the Microsoft fix, but still have the same problem. I seem to have the restore option, but I don't know if I have any recent restore point. Does it tell you the date of the restore point? If not, I'm saving that option as a very last resort. It may take me back to the date of my update from 8 to 8.1.
Click to expand...

You can pick different restore points. I went with one that was about 4 days prior.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
You must log in or register to reply here.
Back
Top