I have a client's laptop which is a Samsung Model NP350V5C-A01us and I am trying to recovery the OS or more than likely do a clean install.
Customer reloaded BIOS to factory default prior to bringing it to me. Client even tried the recovery disk that came with the laptop.
This is what both the client and I are getting: see attached image.
All the options that show in the image when pressed leads back to the same Recovery screen.
I cannot get the DVD to boot from but the Disk is running. So not sure if the laser is of the DVD is not working.
Either way I need to figure out how to get past the recovery an either do a clean install or fix the issue. The only thing it gives me is the error code: 0xc000185, which I have searched, but no file name is showen
Customer reloaded BIOS to factory default prior to bringing it to me. Client even tried the recovery disk that came with the laptop.
This is what both the client and I are getting: see attached image.
All the options that show in the image when pressed leads back to the same Recovery screen.
I cannot get the DVD to boot from but the Disk is running. So not sure if the laser is of the DVD is not working.
Either way I need to figure out how to get past the recovery an either do a clean install or fix the issue. The only thing it gives me is the error code: 0xc000185, which I have searched, but no file name is showen
Attachments
My Computer
System One
-
- OS
- windows 7 ultimate
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP HPE112y