Taskbar, desktop and windows become unclickable

Gdansk

New Member
Messages
8
I've had a Windows 8.1 laptop (Acer) for a couple of months now. As of yesterday it's started to become unresponsive after an undefined period (say, 10 minutes) of unuse. So, when I turn on the computer, everything works fine. After I've left it alone for a while, I come back to it and find that the taskbar, desktop, and all windows buttons (minimize, maximize, close) have become unclickable, though other things (e.g. the tabs in Firefox) are still clickable. If I shut the computer down and restart it it's ok again, until it happens again.

This started yesterday: I hadn't installed any new programs yesterday. Any one else had this problem, or know of a way to fix it?

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V5-573
    CPU
    i7-4500U
    Memory
    8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Browser
    Firefox
    Antivirus
    None
I would start with a complete scan using MBAM
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Thanks -- actually the one thing I did do yesterday, just before the problem occurred, was a complete scan with MBAM. It only discovered one issue: suptab.dll, which I quarantined. I will run another scan now.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V5-573
    CPU
    i7-4500U
    Memory
    8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Browser
    Firefox
    Antivirus
    None
Ok, I've completed a scan, no threats were found.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V5-573
    CPU
    i7-4500U
    Memory
    8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Browser
    Firefox
    Antivirus
    None
If the MBAM action was just before the weirdness happened there's a chance it caused it. I would run a Restore Point if you have one from before the first scan. See if you get the clicking back to normal.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Last edited:

My Computer

System One

  • OS
    s: XP, Win7, Win8, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Laptop - recommended brand.
    Monitor(s) Displays
    1 currently- laptop monitor
    Other Info
    Have XP Virt. Mach. on Win7.
    // 2-7-2015 - Purchased cheap Win 8.1 tablet. So far, it's amazing. Update: 5-24 - Switched to MS Surface 3. it's just a better way to go.
Thinking about it, sounds like your problem is some service starting when the computer is idle... but when you get back to it, this program keeps on running, preventing you from doing what you want.

Try shutting off Windows Index service.
1. go to Run window by pressing the Windows Key + R
2. type in services.msc
3. go to Windows Search, at the bottom.
4. Double click on the line and change 'startup type' to Manual or Disable.

p.s. It would probably be good if you click on the line and in the upper left of the window click on 'Stop Service', to make sure that this is stopped.
 
Last edited:

My Computer

System One

  • OS
    s: XP, Win7, Win8, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Laptop - recommended brand.
    Monitor(s) Displays
    1 currently- laptop monitor
    Other Info
    Have XP Virt. Mach. on Win7.
    // 2-7-2015 - Purchased cheap Win 8.1 tablet. So far, it's amazing. Update: 5-24 - Switched to MS Surface 3. it's just a better way to go.
If the Restore Point enables clicking try to uninstall suptab manually using Programs and Features.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
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