Windows 8 and 8.1 Forums

Windows 8.1 stuck at the Welcome screen

  1. #1

    Posts : 3
    Windows 8.1

    Windows 8.1 stuck at the Welcome screen


    my laptop has two users, once called work and one called gaming, and when i tried to log into work yesterday, the welcome screen with the spinning dots just kept going. the only way to stop it was to power off and reboot. at first i thought there was something wrong with it, but i tried logging into my other user (gaming) and it worked perfectly fine. i can even access the files in the work user from the gaming user.

    let me know if i left any details out

    any help fixing this would be much appreciated!


      My System SpecsSystem Spec

  2. #2

    It would be helpful if you would fill out the My System Specs in your profile, we need to no more about your system than your OS to troubleshoot your issue
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    sorry about that, i updated it
      My System SpecsSystem Spec

  4. #4

    San Jose - California
    Posts : 2,846
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    For testing purpose, I suggest to uninstall Norton completely then try again.
    Virus - Norton Removal Tool to uninstall your Norton product
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1

    i just tried uninstalling norton and it didnt work. i also tried making a new user and testing to see if i was able to sign into that user and it worked perfectly.

    i looked at my windows updater history and it said an update was installed around the day i was last able to log in to the account. this one: Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014 not sure if thats relevant.

    i also ran a full system scan with norton and it didnt have any issues detected
      My System SpecsSystem Spec

Windows 8.1 stuck at the Welcome screen

Similar Threads
Thread Forum
Windows 8.1 stuck on loading screen
Hi, I have problem Windows 8.1 stuck on loading screen (clean install). Windows 8 works perfectly. 1. Clean install. 2. First restart and then stuck on loading screen. 3. No updates, drivers or programs not installed.
General Support
forgot password while windows stuck at the welcome screen
I installed a new program on my laptop and forced cancelled in the middle because of the long time now my laptop is not loading it stuck in the welcome screen by the way I've forgot my password and remember my picture password only and i don't have a password reset disk is there any way fix...
User Accounts and Family Safety
Windows 8.1 stuck on login screen
Hi guys, sometimes I encounter this problem where I'm stuck on the login screen. It has only happened only after periods of inactivity, never at startup. My laptop also never sleeps, as it just turns off the monitor and gets locked. I would type my password and press enter and the loop thing would...
Performance & Maintenance
Windows 8 Setup is stuck at booting screen.
Hello,Im trying to install Windows 8 (Not 8.1) but it gets stuck at the booting screen (Where setup shuold load files) My system specs are on my profile.
Installation & Setup
Windows 8 stuck at update failed screen
I have purchased a new computer a month ago with win8 on it. I have had a few updates and they all installed successfuly, but not yesterday. I restarted my computer and the update was downloading like normal. Then at around 85% the computer performed a reboot. And now I am stuck with a screen...
Windows Updates & Activation
Windows 8 pro stuck on App screen
So I upgraded to Windows 8 on Friday, worked fine over the weekend. This morning the machine rebooted and was at the logon screen. So I proceeded to logon and it came up the app page but I cannot click on anything, I hit the windows key to get to the desktop it will flash to it but come right back...
BSOD Crashes and Debugging
Windows 8 CP stuck on Beta Fish screen
I've burned 3 DVDs so far - 2 from the first ISO I download (2 diff speed burns), and 1 from a second ISO I downloaded. Also I've made 2 different bootable USB drives. The same result each time. The beta fish image comes up and the dvd drives reads for a bit. Then when the status animation...
Installation & Setup

Eight Forums Android App Eight Forums IOS App Follow us on Facebook